Technical Account Manager, Mid-Market

Responsibilities

• Oversee customer retention and expansion for mid-market clients as part of the Customer Success team
• Collaborate with Sales to strategize on increasing the company adoption in large organizations
• Manage onboarding for customers through effective project management and timely delivery
• Provide proactive technical guidance and insights across all product offerings
• Surfaced use cases and issues to Engineering to enhance the the company platform

Qualifications

• 5+ years in a client-facing or technology-focused role combining business experience and technical acumen
• Experience managing technical projects with a customer emphasis and empathy
• Excellent project management and communication skills
• Proven ability to learn new technologies and understand complex systems such as SQL and APIs
• Strong troubleshooting and problem-solving skills with a desire for continuous improvement
• Ability to collaborate cross-functionally with diverse teams
• Capacity to work under pressure and navigate unexpected challenges

Benefits

• Meaningful equity compensation in the form of ISO options
• Early exercise option for stock options
• 10-year post-termination exercise window