Technical Account Manager, Logistics

About the role

We're looking for a dedicated Technical Account Manager (TAM) who will have the exciting opportunity to collaborate closely with our Logistics customers, guiding them in effectively and efficiently operating Altana's platform. As a TAM, you'll be the driving force behind user adoption, product enablement, and value realization, ensuring overall customer success. You'll be our customers' champion, serving as their day-to-day relationship manager, conducting regular check-ins, and leading Quarterly Business Reviews (QBRs). Additionally, you'll be instrumental in developing pipelines for product usage, up-selling, and cross-selling expansions.

Responsibilities

• Manage strategic accounts across the world’s largest logistics service providers, driving measurable impact through strong stakeholder alignment, adoption, and growth across global operations.
• Drive the onboarding and adoption process for new users, making sure they harness the full potential of Altana's offerings.
• Assist customers with in-depth analysis to optimize their experience and results.
• Collaborate with our product and implementation engineering teams to ensure successful delivery of customer contracts and consistent product improvements.
• Own customer calls and Quarterly Business Reviews, leveraging data-driven insights to astonish our clients while promptly relaying valuable feedback to the appropriate teams.
• Balance strategic thinking with tactical execution, connecting day-to-day account management with broader commercial and product goals.
• Collaborate with Account Executives to identify and capitalize on expansion opportunities, transforming them into reality.
• Be held accountable for effectively synthesizing and communicating feedback to the product team.

About You

• 5+ years of account management experience, working with Logistics customers (3PLs, Cargo, Freight, etc.).
• Experience driving strategic initiatives from concept to execution, bringing structure, clarity, and follow-through to fast-moving environments.
• A history of successfully expanding accounts year over year.
• Open to feedback and thrive on cross-functional collaboration to drive continuous improvements.
• Willing to learn the fundamental concepts of data fusion and machine learning and can effectively communicate our product's value to both technical and commercial audiences.

This role is currently based in Brooklyn, NY, USA until a planned office relocation to Midtown Manhattan in the Summer of 2027. Candidates must be within commuting distance from our current and future office locations.

Pay

US Salary Range: $125,000 – $150,000 USD

Benefits

• Flexible Time Off: Altana operates with a Flexible Time Off (FTO) policy that gives you agency over your own time off so you can maximize your work-life balance.
• Parental Leave: Industry leading Paid Parental Leave (PPL), providing 14 weeks of leave for non-birthing, adoptive, and foster parents and up to 26 weeks of leave for birthing parents, all paid at 100% of your base salary.
• Health Benefits: A full suite of medical, vision, and dental benefits with generous employer contributions, including a 100% employer-paid high deductible health plan and an employer contribution to your Health Savings Account (HSA); Flexible Spending Account (FSA) option available.
• Supplemental Benefits: Life, short- and long-term disability, and AD&D insurance coverage at no cost to you.
• 401(k) Savings: Access to a Fidelity 401(k) retirement savings program.
• Commuter Benefits: Pre-tax funds for public transit or parking.
• Wellness: Free premium subscription to Calm, the #1 app for meditation, sleep, and mindfulness.
• Pet Insurance: Wishbone insurance and/or Total Pet vet service and telehealth discount plan.
• Employee Assistance Program: Free access to confidential personal support.
• Dependent Care FSA: Pre-tax funds for childcare expenses.