Technical Account Manager - Logistics Automation

About the role

The mission of the Technical Account Manager (TAM) role is to identify and evaluate innovations and trends at the key account and its ecosystem. They foster, from an outside-in perspective, the collaboration and co-creation between SICK and the key account to ensure the feedback is effectively integrated to drive organizational growth and success.

Responsibilities

• Be a trusted technical advisor to our customers. Introduce and sell SICK solutions and Lifetime Services to both existing and new account prospects to achieve established goals and grow market share through solution selling.
• Technical ability to listen, understand, document, and influence the SICK organization to meet the needs and requests of the customer.
• Proven experience in an engineering role, ability to problem solve, and with aptitude and desire to move into sales/account management role.
• Be a subject matter expert for both the customer and SICK on industrial automation and complex technical solutions.
• Promote co-creation and collaboration between SICK and the customer. Understand how product features can add value within customer processes. Demonstrate and market SICK solutions effectively.
• Use and accurately maintain the company’s CRM system to ensure teamwork, collaboration, and global transparency towards providing an amazing customer experience.
• Develop direct customer relationships using deep understanding of customers business needs, production applications, and technical language utilized in their industry.
• Identify and qualify business and customer opportunities and/or threats; understand the account potential, competitors, and position in the market and requirements for doing business.
• Pursue Sales Excellence, developing skills, knowledge, and competencies to continuously improve performance. Complete annual performance objectives and performance reviews with Manager.
• Capitalize on development and training opportunities to position yourself for highest levels of performance recognition and continued career development.
• Interface to Market Product Managers (and where suitable, Customer Project Managers) of Business Cluster to define the best technical solution. Interface also with the organization in the headquarters – Global Product Management, Strategic Product Management, Application Engineering.
• Support the release of new products, systems and software within the account.

Qualifications, Skills & Competencies

• Experience: +5 years experience involving delivery of complex, high technology, industrial automation solutions and sensor products (*this includes Products, Systems and Services).
• Education: Bachelor’s degree in a technical field with either an academic or experiential orientation toward technical sales. Ideal candidate is an BSEE with experience in Controls or Electromechanical Engineering (equivalent on the job experience will be considered).
• Position-specific Qualifications: Customer engagement experience as part of a team delivering successful technical solutions. Ability to manage consistently to a sales plan and following corporate sales strategies. Competency in opportunity assessment. Outstanding attention to detail and adherence to project deadlines. Ability to collaborate effectively across multiple functions within the organization. Ability to work under pressure and manage multiple priorities simultaneously.
• Computer/Technological: Professional competence in Microsoft Office tools. CRM Systems experience. CAD experience. Operations Technology. Material handling experience. Robotics. Barcode Reading. RFID. Controls/PLCs.
• Language: Professional written and spoken fluency in English.

Schedule

Generally Monday to Friday, some weekends (if required).

General Working Conditions

Be able to work in an office environment; flexible work arrangements.

Travel

Up to 50% required.

Physical Demands

General office environment space and exposure. Computer monitor more than 4 hours a day. Working in customer environments including labs and production industrial environments.

Work Status

Legally permitted to work in the country you are applying and willing to undergo an employment background check.

Compensation

The base salary is one part of our Total Rewards package and is determined within a range. The starting base salary range for this position is listed below; the actual starting salary will be based on a variety of factors including experience, skill set, education, performance, licenses/certifications, business needs and other job-related factors, as permitted by law.
Starting Base Annual Salary Range:$83,640 – 126,500
Bonus Eligibility: This role is eligible for variable sales commissions based on a combination of company and individual performance.

SICK is an equal opportunity employer that considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, national origin, disability, or protected veteran status.