Technical Account Manager III
IGT · Multnomah County, OR · 1 wk ago
Business Development$94k–$111k/yrFull-time
Responsibilities
- Supports assigned customer accounts with coordination and communication
- Develops knowledge of IGT product platforms and customer environments
- Works under guidance of TAM 4/5 for complex scenarios
Customer Technical Ownership
- Serve as a technical liaison for assigned accounts
- Build relationships with customer technical contacts
- Maintain working knowledge of environments and systems
- Support communication and coordination activities
Proactive Engagement & Planning
- Participate in customer reviews and meetings
- Identify and escalate risks
- Assist in preparing customers for changes
Technical Coordination & Escalation
- Support issue resolution coordination
- Track incidents and communicate updates
- Assist in escalation handling
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or equivalent experience
- Significant experience in customer-facing technical roles (TAM, SE, Systems Engineering)
- Deep understanding of enterprise software, infrastructure, and IT operations
- Experience managing large-scale or complex customer environments
- Strong executive communication, organizational, and leadership skills
Keys to Success
- Building collaborative relationships
- Decision making
- Drive results
- Foster innovation
- Personal energy
- Self-leadership