Technical Account Manager II, Microsegmentation
About the role
Join Guardicore (now Akamai Enterprise Security Group) Our Security Professional Services team helps protect some of the most well-known organizations around the world. We support our security and enterprise products (e.g. Zero Trust solutions, Web Application Firewall, anti-DDoS solutions, Bot Management).
Responsibilities
- Being the focal point for technical vendor related issues in front of the customer
- Providing product best practice and design guidance, to enhance technical and business outcomes, overseeing scale and performance over time
- Working closely with Support and Engineering teams to quickly resolve any issues and drive customer satisfaction
- Aiding with deployment, configuration and customization of the platform while adapting to changes in the Customer's environment
- Maintaining performance to determine how well the systems are running and what improvements can be made
- Briefing the customer on upcoming features and updates, and providing training in cooperation with Guardicore training team
Requirements
- High School / Bachelor's degree in Computer Science, Engineering, another related field or its equivalent
- 7-10 years of experience in technical customer-facing roles - TAM, solutions engineer, solutions architect
- Experience with microsegmentation platforms, EDR, or network security and Zero trust products
- Experience working with cloud platforms (AWS, Azure, GCP)
- Familiarity with virtualization (VMware, Hyper-V)
- Experience working with Kubernetes is advantageous
- Understanding of networking, security, and operating systems (Linux/Windows)
- Expertise in account management with effective communication abilities
Qualifications
- Demonstrate expertise in account management with effective communication abilities
Skills
- Effective communication abilities
Benefits
At Akamai, we provide a range of benefits including healthcare, 401K savings plan, company holidays, vacation (in the form of PTO), sick time, family friendly benefits including parental leave and an employee assistance program including a focus on mental and financial wellness.
Pay
For US based candidates only - The On Target Earnings (OTE, base salary + commissions) for this position ranges from $88,900 - $160,100/year; a candidate’s OTE is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. Compensation for candidates outside the US will vary. The compensation package may also include equity awards and an Employee Stock Purchase Plan (ESPP).
Schedule
This role covers a specific sales territory. In order to accommodate time zone and travel requirements for this role, successful candidates will be based in Cambridge, MA or Dallas, TX.
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About Us
Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away. Join us Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!
Company Information
Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, gender identity, sexual orientation, race/ethnicity, protected veteran status, disability, or other protected group status.