Technical Account Manager - GRC/Identity Governance

About the role

A Technical Account Manager (TAM) within the Fastpath product family will serve as the technical subject matter expert for Delinea’s cloud-based access governance and compliance automation solutions. This role involves serving as a trusted advisor to enterprise customers, maximizing value from their Fastpath deployments, and accelerating issue resolution.

Responsibilities

• Serve as the technical subject matter expert for the Fastpath product family, including solutions for access risk management, Segregation of Duties analysis, automated user access certifications/reviews, change tracking in business applications, and compliance reporting.
• Act as the customer's trusted advisor to maximize value from their Fastpath deployment, accelerate issue resolution, guide effective use of access governance features, and help derive measurable ROI through reduced audit effort and risk exposure.
• Regularly monitor customer health metrics (module usage, report execution, time in application, etc.) and share insights with relevant internal teams to support renewals, expansions, and proactive engagement.
• Deliver remote services to new and existing customers, including configuration guidance, onboarding to Fastpath modules, training on audit workflows, SoD rulesets, and reporting tools.
• Engage swiftly with customers to resolve high-priority issues related to access data accuracy, certification campaigns, risk quantification, or integration with business applications.
• Track product updates, new features, emerging compliance requirements, and potential impacts; proactively communicate changes to customers and advocate for their needs in product roadmap discussions with Engineering and Product Management.
• Conduct regular review sessions to validate platform configurations for alignment with audit/compliance objectives.
• Document customer environments, access profiles, risk mitigations, and control evidence; share details with internal support and engineering teams to enable faster root-cause analysis and resolution.
• Coordinate participation in early access programs for new Fastpath releases, identify opportunities to influence product direction, and support beta sing/validation focused on audit and compliance use cases.
• Subject to travel and safety restrictions, visit customer sites (primarily North America) for Quarterly Business Reviews, compliance assessments, or deep-dive workshops on access governance.
• Maintain high performance levels with customers, measured through satisfaction surveys and compliance outcomes.
• Build and leverage relationships across Delinea to mobilize resources quickly for customer challenges.
• Develop and present executive-level reports summarizing access risk posture, certification progress, key compliance themes, and actionable insights from global escalations.

Requirements

• 4+ years of experience in a similar technical advisory or success role, such as Customer Success Manager, GRC Consultant, Audit/Compliance Specialist, Internal Audit professional, or Professional Services Consultant focused on access governance.
• Strong background in compliance, audit, or internal audit functions, with practical experience addressing challenges in control evidence collection, audit reporting, Segregation of Duties, and IT General Controls (ITGC).
• Hands-on knowledge of enterprise applications and processes (e.g., ERP systems like SAP, Oracle, Microsoft Dynamics, NetSuite; HCM/CRM platforms) typically involved in access governance and compliance initiatives.
• Prior experience with Fastpath solutions or comparable GRC/IGA tools (e.g., for SoD analysis, user access reviews, access certifications, or audit automation) is a significant advantage.
• Proven track record leading large-scale compliance or transformational projects that span organizational silos, with minimal supervision.
• Ability to plan, organize, and prioritize multiple responsibilities and projects effectively on a weekly basis.
• Comfort engaging directly with complex, multi-divisional, multi-geographical enterprise clients, ideally at director or executive levels.
• Demonstrated quick learning and absorption of new technical/compliance information.
• Consistent success delivering results through both routine and unexpected challenges.
• Strong written and verbal communication skills, with the ability to explain complex access governance and compliance concepts clearly to technical and non-technical audiences.
• Proficiency in creating clear, concise documentation of current processes, risks, mitigations, and proposed improvements.

Technical Competencies

• Deep understanding of Segregation of Duties (SoD), access risk analysis, user access reviews/certifications, and IT General Controls in the context of regulatory compliance (e.g., SOX, GDPR, HIPAA, PCI).
• Experience working with cloud-based GRC, IGA, or access governance solutions, including integration with major ERP, HCM, or CRM systems.
• Familiarity with audit preparation, control evidence gathering, risk quantification, and reporting for auditors or internal compliance teams.
• Knowledge of compensating controls, mitigation strategies, and integration with GRC platforms (e.g., AuditBoard, Workiva).
• Working knowledge of business application security models, role-based access, and data-level permissions.
• Prior exposure to compliance frameworks (COSO, ISACA best practices) and audit-focused tools/rulesets is highly desirable.