Technical Account Manager (Customer Solutions Architect) - NORAM

Gravitee is a 2025 Gartner® Magic Quadrant™ Leader, on a mission to govern the world’s intelligence.We deliver the industry’s most advanced platform for Any API, Any Event, and Any AI Agent, trusted by global leaders like Michelin, Roche, and Blue Yonder.Why join us?The Mission: We are the first to bridge traditional API Management with the new frontier of AI Agent SecurityThe Momentum: A high-growth Leader - combining market credibility with startup speedThe DNA: We hire people who Hold Nothing Back - passionate builders who want to redefine digital infrastructure Don’t just watch the AI revolution. Build the infrastructure that controls and secures it. The Role As agent governance goes mainstream, Gravitee is taking APIs, event streams, and AI networks to the next level. As a Technical Account Manager (TAM), you are the post-sales technical owner for a tiered portfolio of enterprise accounts: hands-on depth with your top-tier customers, structured cadences across the rest. Your first mission with every new customer is production in under six months; after go-live you are their technical thought leader, keeping them successful, adopting, and growing. What You'll be DoingAt Gravitee, impact isn’t abstract, it’s visible. In this role, you will:Onboard to Production: Guide new customers from signature to production in under six months through architecture guidance, best practices, and use case design, working alongside an onboarding manager and FDE/PS or partner delivery.Run a Tiered Portfolio: Prioritise deliberately across a book of enterprise accounts, judge where your time creates the most value, hold scope, and route work to the right team when it is not yours to absorb.Own the Advisory Rhythm: Deliver QBRs, release briefings, and technical roadmaps, and drive value realisation against each customer's ROI targets.Growth & Retention: Spot expansion and usage signals early, feed them to the account team, and protect retention across your book.Customer Advocacy: Champion your customers inside Product and Engineering, with business impact attached, through our structured feature request process.Field Contribution: Strengthen the wider team with demos, reusable assets, architecture design, and enablement content.Values Advocacy: Ensure customer interactions live and breathe Gravitee core values: Passion, Hold Nothing Back, and Professionalism. Your impact will be visible, measurable, and global. Essential SkillsStrong technical background within SaaS, cloud, platform, infrastructure, or software environmentsExperience working with APIs, integrations, platform technologies, or modern cloud-native architecturesHands-on experience implementing or deploying technical platforms into customer or production environmentsExperience with Docker and/or Kubernetes deploymentsAbility to understand customer architectures and design implementation approaches across cloud or on-prem environmentsStrong troubleshooting and problem-solving skills across integrations, infrastructure, and platform deploymentsClear communicator who can explain technical concepts in a practical and understandable wayComfortable working directly with customers, engineering teams, or internal stakeholders during implementationsAbility to travel when required Desired SkillsKafka or event-streaming experience.Exposure to LLM Gateways, MCP, A2A, or agent identity/authorisation patterns.Scripting or development background (Java, Python).Startup or scale-up experience. Who Thrives at GraviteeAt Gravitee, our growth is powered by people who bring passion to what they build, act with professionalism in how they work, and hold nothing back in their commitment to doing things well. You’ll do well here if you:Care deeply about quality, clarity, and impactAre curious, adaptable, and excited by emerging technologies like AITake ownership and follow throughValue collaboration, openness, and continuous improvement Bonus points if you’ve worked with APIs, cloud-native platforms, AI-enabled systems, or open source, but curiosity matters most. Life at GraviteeAt Gravitee, we invest in humans, not just roles. You’ll get:Competitive medical coveragePension / 401k program optionsStock options - you build it, you own it25 days holiday + in-country national holidays3 mental health days + wellness allowanceYour birthday off 🎉Professional development budget to fuel your growthHybrid work culture with hubs across regionsQuarterly team events + annual offsite at an exciting locationA meaningful, progressive, global company culture that is as fun as it is hardworkingEndless growth opportunities At Gravitee, we believe diverse perspectives make better products and stronger teams. At Gravitee, no employee or applicant will be treated less favorably on the grounds of sex, marital status, race, color, nationality or ethnic or national origin, disability, gender, sexual orientation, gender identity, age, pregnancy or maternity, marital or civil partner status, or religion or belief. By clicking submit below, you consent to allow Gravitee to store and process the personal information submitted above.