Technical Account Manager

Responsibilities

• Be the technical authority for Treasure AI platform capabilities, serving as the primary escalation point for complex technical challenges faced by customers and partners.
• Guide technical solution design and architecture, providing expert guidance on data connectivity, ingestion patterns, and implementation approaches.
• Lead technical deep-dives and knowledge transfer sessions to enable customers and partners on platform features, focusing on technical best practices and optimal implementation patterns.
• Create and maintain technical documentation, including solution architecture documents, implementation guides, and best practice recommendations.
• Drive technical product adoption by assessing the feasibility of proposed solutions, advising on platform capabilities, and ensuring successful implementation of complex use cases.
• Provide technical leadership in partner and customer implementations, coordinating with implementation teams to ensure architectural integrity and best practices are maintained.
• Deliver regular technical status updates and recommendations, effectively communicating complex technical concepts to various stakeholders.
• Stay current with the latest platform features and capabilities, providing technical guidance on new functionality and potential applications.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or related technical field, or equivalent practical experience.
• 5+ years of experience in technical consulting or solutions architecture.
• Strong experience with: Data connectivity and ingestion architectures, Solution architecture and system design, Data engineering principles and practices, Basic understanding of AdTech and MarTech ecosystems, Advanced SQL knowledge and data modeling experience, Experience with ETL/ELT processes and data pipeline design, Strong technical documentation and communication skills.

Preferred Qualifications

• Experience with Treasure Data or similar CDP platforms.
• Advanced knowledge of marketing technology and advertising technology landscapes.
• Expertise in one or more specialty areas: Physical Requirements, Travel Requirements, Perks And Benefits (US).

Job Requirements

• Working out of the Mountain View, California or New York, New York office according to our “Global Hybrid Working Policy.”
• Travel Requirements 25% travel average with the opportunity to travel more if desired.

Benefits And Perks

• Comprehensive medical, dental, vision plans and Employee Assistance Program (EAP).
• Competitive compensation packages.
• Company paid life insurance 3x salary.
• Company paid short- and long-term disability coverage.
• Retail planning (401K) with 4% company match.
• Restricted Stock Units (RSU).
• Flexible Time Off (FTO).
• Up to 26 weeks paid parental leave including a post-partum night nurse.
• Comprehensive support and access to care for everyone, everywhere through Carrot - our global reproductive health and family-building benefit.