Technical Account Manager

Responsibilities

• Support customers in all matters related to the usage of TRACTIAN's services, such as CBM (Condition Based Maintenance) projects as well as CMMS (Computerized Maintenance Management Systems) initiatives;
• Guarantee optimal customer satisfaction and ROI by managing both internal and external resources;
• Drive customer accounts growth by delivering successful ROI and relationship building;
• Successfully implement new projects by visiting customers during kick-off periods, as well as providing training to all stakeholders of the projects.

Requirements

• Business-driven mindset and customer facing experience;
• More than 5 year of experience within manufacturing environments, with a proven track record of driving operational excellence within the industry;
• Experience in management of projects and small teams;
• Excellent communication and interpersonal skills, capable of collaborating effectively with various stakeholders;
• Strong analytical and problem-solving skills, with a focus on continuous improvement;
• Bachelor’s degree in Engineering or a related field.

Bonus Points

• Maintenance specific experience with usage of CBM and CMMS tools;
• Experience in implementing Lean Manufacturing or Six Sigma methodologies.

Compensation & Benefits

• Competitive Salary;
• Premium Medical, Dental, and Vision Coverage;
• Paid Time Off (PTO): 15 Days;
• 401(k) Retirement Plan;
• Wellhub Membership - Access a wide range of gyms and training programs;
• Sports Incentive - Receive a monthly bonus when you regularly participate in physical activities;
• Long-Term Benefit - After four years of service, earn a fully funded trip anywhere in the world.