Technical Account Manager
About the role
The Technical Account Manager is a key technical advisor and solution designer during the project implementation and maintenance of his accounts. You will work closely with the sales teams to understand customer requirements, deliver and align technical capabilities with business together with our TechOps experts. As representative of the TechOps team, you will work with cloud operations, deployment, and SaaS development teams across all levels to resolve complex challenges.
Responsibilities
- Collaborate with the project delivery and sales organization to ensure timely customer deployments while aligning technical capabilities and standardization of our SaaS solutions.
- Align and schedule resources according to customer requests and internal prioritization.
- Maintain version history and planning for Cloud Customer installation and upgrades.
- Track time spent on service requests, installations, and customer support to report to stakeholders.
- Support project organizations in submitting completeness of requests for services.
- Ensure team members are aware of scheduled items and are able to complete them as planned.
Requirements
- Experience in project management, capacity planning, and task scheduling.
- Experience working with Jira and ServiceNow.
- Expert understanding of containerization, AWS, AZURE, and SaaS.
- Strong understanding of API and background in software integrations.
- Preferrred knowledge and experience with MES and/or PAS-X.
- Coordination ability across various levels.
- Collaborative and inclusion-driven team player.
- Experience working with global teams across various times zones.
- Experience with knowledge management.
- Good understanding of software release processes and SaaS deployments.
- Expert IT knowledge required (Linux, TCP/IP, VPN, Routing, Firewall).
Qualifications
- Regulated environments i.e. GMP.
- Preferred knowledge and experience with MES and/or PAS-X.
- Coordination ability across various levels.
- Collaborative and inclusion-driven team player.
- Experience working with global teams across various times zones.
- Experience with knowledge management.
- Good understanding of software release processes and SaaS deployments.
- Expert IT knowledge required (Linux, TCP/IP, VPN, Routing, Firewall).
Skills
- Project Management
- Capacity Planning
- Task Scheduling
- Jira
- ServiceNow
- Containerization
- AWS
- AZURE
- SaaS
- API
- Software Integrations
- Regulated Environments (GMP)
- Knowledge Management
- Software Release Processes
- IT Knowledge (Linux, TCP/IP, VPN, Routing, Firewall)
Benefits
You will work in a modern work environment with an open culture towards improvements and new ideas. You are part of a global operating company with a wide customer base and a growing business. You profit from international cooperation within group-expert network to implement corporate wide concepts. You will work in a team who is focusing on customer requirements. You will get an attractive compensation package including health, dental, vision insurance and retirement plan.
Pay
Individual compensation will be determined by various factors such as scope and responsibilities of the position, experience, education, skills, location, and market and business considerations.
Schedule
Details on the schedule will be provided during the interview process.