Technical Account Manager
About the role
TeamLogic IT is a leading provider of comprehensive managed IT services, offering tailored solutions to businesses of all sizes. With a team of skilled professionals and a customer-centric approach, TeamLogic IT helps organizations leverage technology to drive their success and achieve their business goals.
Responsibilities
- Develop and maintain strong relationships with key decision-makers and stakeholders within client organizations through regularly scheduled Technology Business Reviews (TBR). Act as the primary point of contact for all account-related inquiries, concerns, and escalations.
- Proactively engage with clients to understand their evolving needs and challenges. Provide exceptional customer service and support, addressing any issues or concerns promptly and effectively. Implement strategies to foster long-term client loyalty and minimize churn.
- Identify upselling and cross-selling opportunities within existing accounts by understanding our client's business and strategy. Establish a technology roadmap for all key strategic accounts. Be an active participant in our client's IT budgeting process.
- Develop account plans and strategies to maximize business opportunities and achieve sales targets. Conduct regular account reviews, monitor account performance, and provide accurate sales forecasting and reporting.
- Communicate the overall status of projects to clients and internal stakeholders regularly. Help ensure we complete these projects on time, within budget, and exceed client satisfaction.
- Stay abreast of industry trends, cybersecurity threats, and best practices. Leverage this knowledge to provide valuable insights and recommendations to clients and influence their adoption, further positioning TeamLogic IT as a trusted advisor and industry expert.
Requirements
- B.A./B.S. degree in a relevant discipline; or equivalent work experience
- Customer service-focused mindset
- Proven experience in account management or client relationship management roles
- Strong communication and interpersonal skills, with the ability to build rapport and establish credibility with clients
- Excellent problem-solving and negotiation abilities, with a proactive and customer-centric approach
- Demonstrated ability to drive revenue growth and achieve sales targets
- Exceptional organizational and time management skills, with the ability to manage multiple client accounts simultaneously
- Proficiency in CRM software and Microsoft Office suite
- Technical aptitude with experience in the IT industry
- Knowledge of IT services and solutions
Benefits
- Flexible work from home options available
Pay
Commensurate with experience
Schedule
TBD
Qualifications
- Flexible work from home options available
Skills
- Relationship Management
- Client Retention
- Account Growth
- Account Planning and Forecasting
- Collaboration and Coordination
- Industry Knowledge and Market Insights
Benefits
- Employee discounts
- Free food & snacks
Schedule
TBD
Pay
Commensurate with experience
TeamLogic IT is Committed to a People First Culture
We are committed to supporting small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.
Application Instructions
Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.