Technical Account Manager

About the Team

The Professional Services organization at Miro is focused on ensuring our Enterprise customers achieve exceptional outcomes through the Innovation Workspace. Our team of strategic advisors, onboarding experts, and technical account managers work side-by-side with customers to transform how they collaborate, build, and innovate—powered by agentic AI and Miro’s world-class platform.

About the Role

TAMs are key players in evolving how the world’s most innovative companies Discover, Define, and Deliver new products and services. Operating with a high degree of autonomy, you will combine product knowledge, strategic insight, technical fluency, and change management expertise to drive measurable outcomes for your customers.

What you’ll do

• Workflow Optimization - Guide customers in designing and evolving workflows across the Discover–Define–Deliver innovation lifecycle
• Recommend integration strategies and automation opportunities that drive alignment, speed, and business value
• Provide guidance on embedding Miro into the customer’s existing systems and ways of working
• Proactive Optimization - Monitor platform health, engagement, usage patterns, and feature adoption
• Deliver proactive, insight-driven recommendations to deepen adoption of Miro’s core and emerging AI capabilities
• Change Management & Scaling - Equip internal champions with strategies to scale adoption across departments, regions, and teams
• Support customer Centers of Excellence (CoEs) with guidance on best practices, governance, and deployment at scale
• Navigate organizational change to help Miro become a strategic pillar in innovation initiatives
• Strategic Alignment & Continuous Improvement - Collaborate with Customer Success Managers to co-facilitate impactful Quarterly Business Reviews (QBRs), showcasing progress against business goals and demonstrating tangible ROI
• You will provide robust adoption reporting and business outcome analytics, influencing customer strategy and reinforcing the value that underpins renewals and growth opportunities

What you’ll need

• 5+ years in consulting, technical account management, customer success, or similar roles in enterprise SaaS
• Strong technical fluency: familiarity with APIs, integrations, and enterprise IT ecosystems
• Proven ability to lead workflow optimization, platform adoption, and change management initiatives
• Expertise in platform analytics to drive data-informed decisions and continuous improvement
• Skilled at facilitating executive-level discussions and cross-functional workshops
• Familiarity with collaboration tooling and product/service development workflows is a plus
• Highly proactive, strategic thinker with a strong customer outcome orientation, capable of operating independently and navigating ambiguity
• Willing to travel to customer sites up to 25%

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

About Miro

Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 100M users and 250,000 companies collaborate in the Innovation Workspace. Miro was founded in 2011 and currently has more than 1,600 employees in 13 hubs around the world.

At Miro

• We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend.
• We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment.
• We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!

Prepare yourself to go beyond

• 01. Recruiter Screen - A 30-min interview to discuss your relevant skills, perspective on resilience, experience, and what motivates you to join Miro.
• 02. Hiring Manager - The hiring manager will meet to discuss your experience and fit for the role by assessing whether you align with the Miro Mindset (Curiosity, Drive, Resilience, Empathy, Cognitive Agility & Accountability). This interview usually takes 90-120 minutes.
• 03. Skill Assessment - An interactive presentation to see your skills in action, based around a particular case study or business problem.
• 04. Meet the Team - Here you will meet cross-functional stakeholders, and we will ask evidence-based questions to evaluate how well you align with the role and Miro's values and culture.
• 05. Leadership Round - Meet a member of the leadership team to discuss Miro’s company values and share your vision for success at Miro.