Technical Account Manager

About the role

The Technical Account Manager (TAM) at Treasure AI is a technical specialist role focused on providing advanced platform expertise and implementation support to both enterprise customers and strategic partners. As Treasure AI evolves into an AI-native company where the CDP serves as the contextual data foundation powering AI agents and intelligent automation, the TAM plays a key role in guiding customers through this transformation.

Responsibilities

• Be the technical authority for Treasure AI platform capabilities, serving as the primary escalation point for complex technical challenges faced by customers and partners.
• Guide technical solution design and architecture, providing expert guidance on data connectivity, ingestion patterns, and implementation approaches.
• Lead technical deep-dives and knowledge transfer sessions to enable customers and partners on platform features, focusing on technical best practices and optimal implementation patterns.
• Create and maintain technical documentation, including solution architecture documents, implementation guides, and best practice recommendations.
• Drive technical product adoption by assessing the feasibility of proposed solutions, advising on platform capabilities, and ensuring successful implementation of complex use cases.
• Provide technical leadership in partner and customer implementations, coordinating with implementation teams to ensure architectural integrity and best practices are maintained.
• Deliver regular technical status updates and recommendations, effectively communicating complex technical concepts to various stakeholders.
• Stay current with the latest platform features and capabilities, providing technical guidance on new functionality and potential applications.

Job Requirements

• Bachelor's degree in Computer Science, Engineering, or related technical field, or equivalent practical experience
• 5+ years of experience in technical consulting or solutions architecture
• Strong experience with:
• Data connectivity and ingestion architectures
• Solution architecture and system design
• Data engineering principles and practices
• Basic understanding of AdTech and MarTech ecosystems
• Advanced SQL knowledge and data modeling experience
• Experience with ETL/ELT processes and data pipeline design
• Strong technical documentation and communication skills

Preferred Qualifications

• Experience with Treasure Data or similar CDP platforms
• Advanced knowledge of marketing technology and advertising technology landscapes
• Expertise in one or more specialty areas: Physical Requirements

AI-Native Initiatives

• Guide customers in adopting Treasure AI's AI-native tooling including Treasure Code (CLI/SDK), Treasure Studio, and the AI Agent Foundry to accelerate implementation workflows and enable AI-assisted operations.
• Support the design and deployment of AI agents (Audience Agents, Custom Agents, Marketing Super Agent) from POC through production, helping customers unlock value from Treasure Data's agentic capabilities.
• Identify opportunities within customer accounts to drive adoption of AI-powered features across Personalization, Engagement, and Creative AI Suites, contributing to AI Credit consumption growth.
• Leverage AI tools internally (Treasure Studio, Claude-powered skills) to accelerate technical discovery, solution design, and documentation modeling AI-native ways of working for the broader TAM organization.

Job Requirements

• Bachelor's degree in Computer Science, Engineering, or related technical field, or equivalent practical experience
• 5+ years of experience in technical consulting or solutions architecture
• Strong experience with:
• Data connectivity and ingestion architectures
• Solution architecture and system design
• Data engineering principles and practices
• Basic understanding of AdTech and MarTech ecosystems
• Advanced SQL knowledge and data modeling experience
• Experience with ETL/ELT processes and data pipeline design
• Strong technical documentation and communication skills

Preferred Qualifications

• Experience with Treasure Data or similar CDP platforms
• Advanced knowledge of marketing technology and advertising technology landscapes
• Expertise in one or more specialty areas: Physical Requirements