Technical Account Manager

About the role

This role requires a highly motivated problem solver who can effectively articulate business cases based on operational and analytical data. As part of this highly skilled team, you will be responsible for managing the technical relationship with Roku’s advertising business’s publisher relationships. The Technical Account Manager’s primary responsibility is to maintain operational excellence throughout the lifecycle of the publisher partnership, from integration to mature state, while working closely with the Publisher Partnerships, Business Development, Inventory, and Product teams.

Responsibilities

• Work on new integrations across all advertising publisher partners
• Lead the project planning, operational work, and testing related to the integration
• Monitor and define metrics to evaluate the health of our integrations with Publishers working within the Roku ecosystem
• Usage of data and logs to drive decisions, insight, and optimizations
• Frame technical matters into business opportunities or challenges, adapting your message to the technical level of the audience
• Build and grow trusting relationships with external and internal counterparts
• Troubleshoot issues and performance drops in publisher integrations by working cross-functionally with other teams in the company, including more senior team members
• Identify areas for product improvement and collaborate with the Product team to bring them to fruition
• Assist with testing and success evaluation of new features
• Collaborate with the Publisher Partnerships team to drive strong programmer/publisher relationships through recurring calls and virtual communication
• Meet locally with publisher contacts when required

Requirements

• 4+ years of client-facing experience in Programmatic Advertising/Header Bidding Technologies in a Technical Account Management role or equivalent
• AI tool proficiency to optimize, execute, and strategize on workflows
• Ability to communicate clearly, concisely, and effectively, both verbally and in writing, to different audiences such as product, developers, operations, and sales
• 1+ year Video (preferably CTV) experience
• Comprehension and experience in trafficking digital video and other formats, including VAST, VPAID, and VMAP
• Experience with Ad tech and ad tech terminology
• Effective relationship management skills with partners
• Experience with SQL & Analytics
• Experience with supply integrations (header bidding, oRTB, etc.)
• Familiarity with reviewing technical documentation and integration specs, such as for oRTB Superset and Excel proficiency
• Python, JSON/XML are a strong plus
• Experience in app/SDK coding, log reading, and testing in Postman
• Experience in diagnosing and troubleshooting front-end issues and network requests
• Experience with a video ad server (Freewheel, GAM, Publica, Springserve, etc.)
• Experience on an OTT platform a strong plus

Qualifications

The ideal candidate will have a bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience. Additionally, candidates must have a strong understanding of the TV streaming industry, including knowledge of streaming technologies, protocols, and best practices.

Skills

• Strong problem-solving and decision-making skills
• Excellent communication and interpersonal skills
• Ability to manage multiple projects simultaneously
• Knowledge of industry trends and best practices
• Experience with project management tools and methodologies

Benefits

• Health insurance
• Equity awards
• Life insurance
• Disability benefits
• Parental leave
• Wellness benefits
• Paid time off

Pay

The estimated annual salary for this position is between $135,000 - $160,000 annually. Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location.

Schedule

Roku fosters an inclusive and collaborative environment where teams generally work in the office Monday through Thursday. Fridays are generally flexible for remote work, except for employees whose specific roles or assigned office location require five days' a week attendance.

What are some of the benefits?

• Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families.
• Our comprehensive benefits include global access to mental health and financial wellness support and resources.
• Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension).
• Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs.

What should I know about Roku's culture?

Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust.