Technical Account Manager

About the role

The Technical Account Manager at Metriport will serve as the technical bridge between our production customers and our product, ensuring they continuously derive maximum value from Metriport's platform while fostering trust and expansion.

Responsibilities

• Customer Health: Own the north star metric of customer health for customers in production.
• Driving Value Led Growth: Identify and unlock expansion opportunities organically by ensuring customers are fully utilizing the product and seeing measurable ROI.
• Evolving With Customers: Spot which Metriport customers are not using features that could drive significant value for their organizations. Monitor customers' usage to scale with their needs.
• Building Cadenced Customer Efforts: Build and further check in efforts with Metriport's customers in production.

Requirements

• Experience: 3+ years working in a customer-facing technical role (e.g., Solutions Architect, Solutions Engineer). Dabbled in formal or informal Technical Sales roles and efforts.
• Technical Fluency: Comfortable reading API documentation and translating technical concepts to non-technical stakeholders (and vice versa).
• Core Competency: Expert relationship manager. Obsession over the success of accounts with technical skills and product knowledge.
• Problem Solving: Can work through hard problems to figure out solutions with many constraints, using sound judgement to assess risks, and to lay out your argument in a well-structured, data-informed, written narrative.
• Collaborative: Proven ability to engage with engineering, design, sales, and company leaders in a constructive and collaborative relationship.
• Ambiguity Tolerance: Thrives in fast-paced environments and drives projects to completion without a playbook.

Location

Based in San Francisco (or willing to relocate). We have an office the team works 6 days a week out of.

The "Metriport" Mindset

Low ego, high ownership. Ask "Why can't this be done in 3 days?" instead of 3 weeks.

Bonus Points

Domain: Expert-level domain knowledge and experience in Healthcare IT or the Healthtech space, including relevant technical standards (e.g., FHIR, HL7).

Engineering Background

You've written production code, built or consumed REST APIs + webhooks, or come from a software engineering role before transitioning to a customer-facing one.

Early Stage Experience

You’ve worked at a startup that was Series A or earlier.

Benefits

• Competitive equity + compensation package
• Full family Platinum health insurance, dental, and vision coverage
• 401(k) retirement plan + matching
• Flexible work from home or in-office
• Healthy lunches complimentary when in-office (and breakfast + dinners as needed)
• Quarterly company off-sites with the team
• MacBook provided by us
• Unlimited PTO (we work hard, but trust you to take time you need to be at your best)