Technical Account Manager

Responsibilities

• Lead the end-to-end onboarding and technical adoption of LiveRamp’s ad tech solutions, serving as a trusted technical advisor to brands, advertisers, agencies, and financial institutions.
• Build and maintain strong, consultative client relationships to align technical implementation with business objectives.
• Design and execute strategic implementation plans tailored to client goals.
• Oversee the technical setup and configuration of data onboarding, identity resolution, and audience activation workflows within LiveRamp platforms.
• Troubleshoot integration challenges and deliver scalable solutions to drive platform value.
• Track customer adoption metrics and usage patterns to identify optimization opportunities.
• Proactively recommend system enhancements to improve campaign performance, operational efficiency, and alignment with evolving client needs.
• Act as the technical liaison between clients and internal teams, including product, engineering, technical services, legal, and privacy.
• Manage escalations, support the rollout of platform updates, and coordinate QA and UAT processes for new deployments.
• Develop and maintain clear, comprehensive technical documentation such as runbooks, integration guides, and workflow maps.
• Deliver technical enablement and training to both customers and internal teams to ensure successful product adoption and long-term success.
• Translate customer feedback into actionable insights for product development and roadmap planning.
• Advocate for client needs to refine platform features, reduce complexity, and increase automation in workflows.
• Communicate complex technical concepts in a clear, client-friendly manner across both business and technical audiences.
• Provide regular updates on project milestones, product enhancements, and issue resolutions to drive stakeholder alignment.
• Support LiveRamp’s strategic initiatives through occasional travel for client meetings, workshops, and industry events.
• Strengthen client relationships and reinforce LiveRamp’s position as a leading ad tech partner.

Qualifications

• Understanding of Ad Tech Ecosystem: Familiarity with DSPs, SSPs, DMPs, CDPs, ID graphs, clean rooms, and data onboarding.
• Data Integration & APIs: Experience working with REST APIs, file-based integrations (e.g., SFTP), and data transformation processes.
• Web Technologies: Knowledge of web tracking (e.g., pixels, tags, cookies), identity resolution, and data flow across the martech/ad tech stack.
• Data & Querying: Competency in SQL, data analytics tools, or scripting for troubleshooting and insights.
• Troubleshooting & Debugging: Strong problem-solving skills in diagnosing and resolving technical issues across distributed systems.
• Client-Facing & Communication Skills: Ability to engage with both technical and non-technical stakeholders across advertisers, agencies, and publishers.
• Solution Design & Presentation: Comfort creating and presenting solution proposals, technical diagrams, and use-case-specific workflows.
• Project & Account Management: Experience managing complex onboarding projects with cross-functional stakeholders and tight deadlines.
• Customer Advocacy: Ability to translate customer feedback into actionable insights for product and engineering teams.