Technical Account Manager

Körber Pharma · Apex, NC · 4 days ago

Business DevelopmentFull-time

About the role

The Technical Account Manager is a key technical advisor and solution designer during the project implementation and maintenance of his accounts. You will work closely with the sales teams to understand customer requirements, deliver and align technical capabilities with business together with our TechOps experts. As representative of the TechOps team, you will work with cloud operations, deployment, and SaaS development teams across all levels to resolve complex challenges.

Responsibilities

Collaborate with the project delivery and sales organization to ensure timely customer deployments while aligning technical capabilities and standardization of our SaaS solutions.
Align and schedule resources according to customer requests and internal prioritization.
Maintain version history and planning for Cloud Customer installation and upgrades.
Track time spent on service requests, installations, and customer support to report to stakeholders.
Support project organizations in submitting completeness of requests for services.
Ensure team members are aware of scheduled items and are able to complete them as planned.

Requirements

Experience in project management, capacity planning, and task scheduling.
Experience working with Jira and ServiceNow.
Expert understanding of containerization, AWS, AZURE, and SaaS.
Strong understanding of API and background in software integrations.
Preferrred knowledge and experience with MES and/or PAS-X.
Coordination of projects across various levels.
Collaborative and inclusion-driven team player.
Experience working with global teams across various times zones.
Experience with knowledge management.
Good understanding of software release processes and SaaS deployments.
Expert IT knowledge required (Linux, TCP/IP, VPN, Routing, Firewall).

Qualifications

You have a degree in Computer Science, Information Technology, or a related field. A relevant certification or professional designation is a plus.

Skills

Technical proficiency in containerization, AWS, AZURE, and SaaS.
Experience with API and software integrations.
Knowledge of regulated environments like GMP.
Experience with MES and/or PAS-X.
Project management and task scheduling skills.
Experience with Jira and ServiceNow.
Strong communication and collaboration skills.
Experience working with global teams and various times zones.
Knowledge management and software release processes.
IT knowledge including Linux, TCP/IP, VPN, Routing, Firewall.

Benefits

We offer a modern work environment with an open culture towards improvements and new ideas. You will be part of a global operating company with a wide customer base and a growing business. You will benefit from international cooperation within the group-expert network to implement corporate wide concepts. You will work in a team focused on customer requirements and receive an attractive compensation package including health, dental, vision insurance and retirement plan.