Technical Account Manager

Job Overview

We are seeking a customer-focused and technically curious Technical Account Manager (TAM) to support enterprise customers utilizing our healthcare data licensing solutions.

Duties and Responsibilities

• Develop a strong understanding of customer use cases, data products, and industry trends to support customer success and ongoing adoption.
• Partner closely with Customer Success Managers to provide technical consultation and support during customer engagements.
• Investigate and troubleshoot customer data delivery, integration, and technical support issues.
• Validate customer data extracts and delivery outputs to help ensure quality and accuracy prior to delivery.
• Support escalated customer issues by coordinating across internal teams and driving timely resolution.
• Collaborate with Product, Engineering, and Operations teams to communicate customer feedback, recurring issues, and enhancement opportunities.
• Aid customers in understanding APIs, delivery methods, and technical documentation.
• Analyze data quality concerns and work with internal stakeholders to identify root causes and corrective actions.
• Contribute to process improvement initiatives aimed at increasing operational efficiency, scalability, and customer satisfaction.
• Maintain accurate internal documentation related to customer issues, workflows, and technical processes.
• Support onboarding activities as needed from a technical consultation and escalation management perspective.
• Stay informed on evolving technologies, data delivery methodologies, and customer technical requirements.
• Maintain compliance with company policies, procedures, confidentiality requirements, and applicable data handling standards.

Job Requirements

• 3–5 years of experience working with healthcare data, including healthcare claims, EHR, clinical, provider, payer, or related healthcare datasets.
• Experience in a Technical Account Manager, Technical Support, Data Operations, Customer Success or similar customer-facing technical role.
• Understanding of healthcare data workflows, processing methodologies, and data delivery environments.
• Familiarity with healthcare data privacy, compliance, and regulated data environments.
• Experience supporting enterprise customers in a SaaS, healthcare technology, analytics, or data-driven environment preferred.
• Strong troubleshooting and analytical problem-solving skills with the ability to manage complex customer scenarios.
• Familiarity with APIs, structured data formats (JSON, CSV, XML), and technical data integration concepts.
• Working knowledge of SQL and experience investigating data-related issues.
• Exposure to cloud-based technologies and enterprise data environments preferred.
• Experience using tools such as Postman, Snowflake, AWS, Tableau, Power BI, Python, or similar technologies is a plus.
• Strong verbal and written communication skills with the ability to explain technical concepts to both technical and non-technical audiences.
• Highly adaptable with the ability to manage shifting priorities in a fast-paced environment.
• Strong customer empathy and relationship management skills.
• Process-oriented mindset with strong attention to detail and organizational skills.
• Demonstrated ability to work independently while collaborating effectively across teams.