Technical Account Manager

About the role

Boulevard is seeking a Technical Account Manager (TAM) to own post-onboarding customer relationships and ensure our clients achieve measurable success with Boulevard’s platform.

Responsibilities

• Act as the primary technical point of contact for top accounts, ensuring a seamless customer experience post-implementation.
• Partner with Strategic Account Managers to identify and recommend new features, integrations, and optimization opportunities that enhance client value and drive expansion.
• As the primary liaison between customers, Product and Engineering, provide technical guidance, manage escalations, and ensure complex issues are resolved efficiently and effectively.
• Maintain deep product knowledge to provide strategic recommendations and drive adoption.
• Translate business objectives into actionable technology strategies using Boulevard’s platform.
• Advise customers on configuration, integrations, API usage, and optimization best practices, and execute on product updates or technical changes to ensure continued alignment with their business needs.
• Serve as a customer advocate, gathering feedback and representing client needs internally to influence roadmap and process improvements.
• Document recurring technical issues and propose improvements to internal playbooks and processes.
• Join Quarterly Business Reviews (QBRs) to align on strategic goals, review outcomes, and identify growth opportunities.
• Maintain accurate and up-to-date documentation across Salesforce, Asana, and other tools, ensuring operational excellence and accountability.

Requirements

• Experience: 3–5 years in a technical, customer-facing role such as Technical Account Manager, Customer Success Manager, or Solutions Engineer within a SaaS organization.
• Technical Acumen: Deep understanding of SaaS products, APIs, and integrations; ability to troubleshoot and communicate complex technical concepts effectively.
• Customer Advocacy: Passion for helping customers succeed; proven track record of improving adoption, satisfaction, and retention.
• Collaboration: Skilled at partnering with Sales, Product, Support, and Engineering to deliver seamless customer outcomes.
• Communication: Exceptional written and verbal communication skills with the ability to tailor messages to both technical and executive audiences.
• Data-Driven Mindset: Comfortable using data and metrics to track performance, identify trends, and inform strategy.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Excellent interpersonal and communication skills.

Skills

• Technical proficiency with SaaS products and APIs.
• Strong project management and multitasking skills.
• Experience with CRM tools like Salesforce.
• Knowledge of customer success methodologies.
• Ability to communicate complex technical concepts to non-technical stakeholders.

Benefits

At Boulevard, we offer a competitive compensation package, including a 401(k) match, dental, medical, vision, and life insurance, flexible vacation days, a work-from-home stipend, family planning resources, and specialized support programs. We also provide equity, learning and development opportunities, and a supportive, inclusive culture.

Pay

For candidates in NYC, the SF Bay Area, and Seattle, the anticipated base salary range is $83,200 - $112,300 per year. For all other U.S. locations, the anticipated base salary range is $70,900 - $95,500 per year. Final compensation will vary based on a variety of factors including applicable experience, location, and final leveling.

Schedule

Full-time position with flexible working arrangements.