Technical Account Manager

Who we are

Adelaide is the leader in one of the fastest-growing areas of advertising: attention measurement and activation. Since 2020, we’ve become the trusted media quality measurement partner for 40% of Fortune 50 brands who rely on our award-winning AU metric to plan smarter campaigns, invest in high-quality inventory, and drive stronger business outcomes. Adweek has called Adelaide’s AU “the attention economy’s most widely recognized metric,” and AdExchanger named it “Best Measurement/Analytics Capability.”

About the role

This position reports to the Senior Director of Analytics and Technical Account Management; it works to standardize and automate analytical processes.

Responsibilities

• Partner closely with advertisers, agencies, publishers, and internal Product and Engineering teams to ensure accurate campaign setup, measurement, and ongoing support.
• Manage ad trafficking and integrations, troubleshoot live trackers, and support data preparation and analysis to improve measurement fidelity.
• Day-to-day activities include campaign setup and QA, issue resolution, Excel- and Looker-based data exploration, and client-facing technical support.
• Gain a deep understanding of attention metrics and media quality measurement.
• Develop scalable campaign execution and measurement solutions that support our clients and internal teams.
• Collaborate with business units in a transparent, cross-functional environment.
• Manage Ad Operations and Trafficking for Adelaide advertiser and publisher campaigns, ranging from campaign set up and generating tags to ensuring measurement fidelity.
• Troubleshoot and QA for live trackers while defining processes to automate this workflow in conjunction with both Product & Engineering teams.
• Support on integrations with new publishers and partners, which may involve specific nuance and debugging of Javascript & HTML.
• Analyze granular measurement based data to help improve upon our tracker development and implementation.
• Excel and Looker to explore, clean, and filter data in preparation for analysis.
• Provide client support by answering questions, resolving issues, and providing guidance on how to use our platform and metric.
• Stay updated on the latest developments and best practices in the digital media industry.

Requirements

• 2+ years of experience in programmatic advertising and digital media analytics.
• Troubleshooting – Familiarity with troubleshooting JavaScript, particularly in the context of ad tags or tracking pixels.
• Excel Expertise – command of Excel, including pivot tables, lookup functions, and formula-based analysis to support data exploration and reporting tasks.
• Data Quality & Testing - Strong attention to detail in building data validation, profiling routines, and root cause analysis workflows.
• Communication & Collaboration - Excellent interpersonal skills with experience working cross-functionally; ability to translate technical concepts for non-technical audiences and deliver training/support.
• Educational Background & Experience - Bachelor’s degree in a quantitative, technical, or analytical field (e.g. Computer Science, Math, Physics, Engineering) or a rigorous coding bootcamp with a portfolio demonstrating the above skills.

Qualifications

• Technical skills in programming languages relevant to digital media analytics.
• Experience with data visualization tools such as Looker.
• Strong problem-solving and analytical skills.
• Ability to work independently and manage multiple projects simultaneously.
• Excellent communication and collaboration skills.

Skills

• Attention to detail.
• Data validation and profiling.
• Root cause analysis.
• Excel and Looker proficiency.
• Programming languages relevant to digital media analytics.
• Data visualization tools.

Benefits

• Medical, dental, and vision insurance.
• Paid time off.
• Parental leave.
• Employee development & wellness stipend.
• Holiday break.
• Volunteer time off.

Pay

Base Salary Range: $80,000-$100,000
Performance-based bonus.
Stock options.
401(k) retirement plan.

Workplace & Equipment

• Remote-first environment.
• New York office access.
• Access to available WeWork spaces.

Equal Opportunity Employer

We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.