Technical Account Manager, Amazon Fuse and MBD

Key job responsibilities

• Manages assigned enterprise accounts including major business partners with significant impact.
• Responsible for managing day-to-day Technical, operational and project launch related activities (Technical Project kick-off, Solution design, HLD closure, Amazon systems on-boarding, milestone tracking, wholesale subscription and preload application delivery support, data tracking and reporting, supporting all operational components of our mobile partnerships)
• Creates and leads meetings with enterprise partners and internal stakeholders regarding variety of Amazon’s apps and services
• Own the pre and post-launch operational and technical account management of multiple partners across multiple geographic locations.
• Identify and drive improvements in Amazon products on behalf of assigned partners and acts as a primary stakeholder in helping to provide requirements and use-cases to Amazon product teams
• Facilitates incident, problem and change management directly on behalf of enterprise business partners
• Collaborate with internal stakeholders (Engineering, Business development, Product and Marketing) on new business opportunities with partners.

About the team

The Amazon Fuse team creates convenience for our customers to experience Amazon services wherever they are by acquiring partner distribution for Amazon Subscriptions (e.g., Prime, Prime Video, Amazon Music Unlimited) and mobile applications (e.g., Shopping, Video, Music, Kindle, Audible etc.) around the world.

Basic Qualifications

• 5+ years of program or project management experience
• 5+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams
• Speak, write, and read fluently in Spanish

Preferred Qualifications

• 5+ years of driving end to end delivery, and communicating results to senior leadership experience
• 5+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules