TechBar Infrastructure Engineer, User Services

Overview

Talcott Financial Group is seeking a highly skilled, customer-focused Infrastructure Engineer to support the TechBar walk-up IT service experience and Talcott’s global user base.

Responsibilities

• Serve as a primary point of contact for TechBar walk-up support, delivering high-quality, white-glove IT assistance to employees
• Image, provision, configure, and support end-user devices using Windows Autopilot, Microsoft Intune, or similar endpoint management tools
• Manage software deployments, patching, endpoint lifecycle activities, and ongoing device compliance
• Maintain accurate asset records, inventory tracking, and device lifecycle documentation
• Develop and maintain PowerShell and Python scripts to automate repeatable operational and infrastructure support tasks
• Administer Azure Active Directory identity and access functions, including user access, group management, authentication support, and security-related configuration
• Support Azure infrastructure services, including Azure Virtual Desktop, recovery and resiliency capabilities, security controls, Azure Firewall, and SharePoint-integrated solutions
• Troubleshoot complex endpoint, application, cloud, and infrastructure issues while coordinating with internal teams or vendors as needed
• Create and maintain documentation, standard operating procedures, and knowledge base content to improve service consistency and operational readiness

Qualifications

• Minimum of 3 years of experience in IT infrastructure, end-user services, desktop engineering, or a related technical support role preferred
• Hands-on experience with Microsoft Intune, Endpoint Manager, Windows Autopilot, device imaging, endpoint provisioning, and lifecycle management
• Experience supporting Azure Virtual Desktop or other virtual desktop infrastructure technologies
• Working knowledge of Azure services, including identity, security, recovery, infrastructure support, SharePoint integration, and Azure Firewall concepts
• Proficiency with PowerShell scripting and experience using Python for automation or operational support tasks
• Familiarity with Microsoft AI and productivity tools, including practical use of Microsoft AI capabilities in an enterprise environment
• Strong troubleshooting, communication, documentation, and customer service skills
• Microsoft certifications related to Azure, Microsoft 365, Endpoint Manager, security, or modern workplace technologies are a plus
• Candidates with experience supporting a TechBar, walk-up IT service model, or executive-level white-glove support environment are preferred
• Experience with Azure backup, disaster recovery, resiliency planning, and cloud governance practices is a plus
• Knowledge of Azure security practices, firewall configuration, conditional access, identity protection, and access control fundamentals is preferred
• Experience supporting SharePoint, Microsoft collaboration platforms, and cloud-integrated productivity solutions is a plus
• Effective verbal and written communication skills with demonstrated professional diplomacy
• Customer-centric and problem-solving mindset
• Positive, can-do attitude