Tech Specialist 4 - Annapolis Junction, MD

Responsibilities

• Analyze system performance and recommend improvements
• Provide support to the system administration and engineering team using advanced knowledge of networking principals and system administration skills to troubleshoot systems and operating systems
• Communicate with customers, manufacturers, vendors and system administrators
• Train system users and other system support personnel
• Analyze and modify preventive maintenance checklists for system changes
• Troubleshoot system performance issues and implement corrective actions
• Organize and prepare detailed documentation of system performance, including service request records and analysis
• Conduct in depth research and evaluate the research of Technical Specialists in order to evaluate existing and future systems
• Read and interpret engineering drawings
• Understand SOP and SOW documentation
• Interface with engineering team to ensure design efficiency
• Interface with internal and external customers demonstrating excellent oral and written communication skills
• Conduct research and development of entire systems and analyze all interoperability and constructability scenarios
• Coordinate with field personnel and/or engineering team to discuss any potential installation issues
• Answer support calls to help field personnel and system administrators with any installation issues encountered on the job site
• Conduct research and development on new system manufacturers (i.e. access control, intrusion detection and closed circuit television systems)
• Performs research, selection, modification, design, maintenance, and/or the development of Technical Security equipment and systems
• Independently and as part of a team, reviews, analyzes, and resolves difficult and complex technical security problems
• Resolves or recommends solutions to overlapping and conflicting security requirements by utilizing knowledge, skills, and abilities, including the ability to interpret various directives, rules, and regulations
• May act as a subject matter expert, requiring formal and independent learning and the ability to translate this expertise into recommendations in specific circumstances
• Communicates orally with customers and groups on technical security related issues
• Writes reports to document mission events, research findings, procedures, and other technical security related issues

Qualifications

• Clearance/Citizen Type: Applicants selected will be subject to a government security investigation and may meet eligibility requirements, including U.S. Citizenship, for access to classified information; TS/SCI with Polygraph required.
• High School Diploma with 12+ years of experience with installation, troubleshooting and/or testing of electronic security systems or
• Associates with 10+ years of experience or
• Bachelor's Degree with 7+ years experience or
• Master's Degree with 5+ years experience
• System administrator experience in performing triage on system problems, resolving the system problems, analyzing system data to prevent problems, and implementing new workstations and system extensions
• Vendor certifications for electronic systems preferred
• Reliable attendance at customer site during work hours required by customer
• Ability to work a flexible schedule that includes occasional nights and weekends
• Ability to travel CONUS and OCONUS