Tech Shop Delivery Driver

Information and Technology Services (ITS) supports U-M faculty, researchers, staff, and students in their use of technology to teach, learn, research, and work, and be leaders in their fields. We are dedicated to creating cohesive digital experiences and enabling university-wide innovations by:

• Elevating the customer experience by providing proactive, laser-focused customer service
• Providing appropriate IT security and privacy in an open university society, while enabling innovation
• Supporting data-informed decision making
• Delivering intuitive research computing solutions
• Building a world-class, transformational network and reliable administrative systems

We value those who proactively solve challenges, work with a sense of urgency, and seek a collaborative and inclusive work environment. ITS's mission is to be trusted enablers of technology for the U-M community.

About the role

Information and Technology Services (ITS) is looking for a part-time Delivery Driver to join the Tech Shop within ITS. The Tech Shop is a retail sales and technology support business servicing students, faculty, staff, departments, and alumni of the University of Michigan. This position delivers needed technology directly to U-M departments.

A successful candidate will be trustworthy, motivated, self-disciplined, energetic, and capable of operating independently. Technical expertise is not required, as long as a candidate demonstrates critical thinking, logical problem-solving ability, and a willingness to learn.

This position is a 50% appointment or 20 hours of work per week with potential for additional hours if there is a business need. This position reports to the Tech Shop General Manager.

Responsibilities

• Take Tech Shop product orders to departmental customers around campus
• Answer questions that customers may ask either in-person or over the phone
• Respond to developing situations as directed by voicemail, email, phone calls, or text
• Pull orders and prepare paperwork from Tech Shop inventory and fulfillment for delivery to customers
• Deliver outstanding customer service and utilize effective communication skills to understand and meet customers' needs in a professional manner
• Manage accurate delivery records and electronic devices for all material handling
• Ensure product security is maintained in accordance with established procedure(s)
• Operate University of Michigan-owned service vehicles in a safe and efficient manner
• Operate for periods of time independent of supervision and immediate assistance from Tech Shop team members
• Responsible for cleanliness of delivery vehicles as well as scheduling general maintenance and drop-off/pick-up of vehicles at UM Department of Transportation
• Inform supervisor of any safety concerns or issues of University vehicles
• Perform other tasks as assigned by the Tech Shop Leadership

Requirements

• Minimum of one (1) year of courier or customer service experience
• Ability to operate a university service vehicle safely and efficiently
• Ability to communicate clearly via email, letters, and in person to teams and customers
• Expressed desire to learn and gain experience in the information technologies field
• Demonstrated ability to carry out tasks and directives, efficiently and accurately, independent of supervision or immediate assistance
• Ability to take the initiative and deal with developing situations as they occur
• Ability to interact with customers and fellow Tech Shop staff members in a professional and friendly manner
• Valid driver's license with a positive driving record

Skills

• Energized by working with a collaborative team and industry peers to support the university mission through innovative and appropriate use of technology
• Seeks understanding and tackles projects and problems with customers' needs in mind
• Anticipates problems and works proactively to preempt challenges and concerns, delivering increasingly relevant customer experiences over time
• Values a culture rooted in mutual respect, where you can learn from different perspectives, roles, and identities
• At least one (1) year of courier or customer service experience

Desired Qualifications

• Experience as a team member
• Experience in the moving and trucking industry
• Familiarity with U-M Campus Buildings and Ann Arbor area traffic

Schedule

This position is a 50% appointment or 20 hours of work per week with potential for additional hours if there is a business need.

Additional Information

• This position may work with and/or support systems that maintain or process sensitive institutional data as defined by university policy. Successful candidates must comply with federal, state, and local law and/or university policies or agreements that require the university to implement specific privacy and security safeguards.
• Responsible for protecting data and information from unauthorized release or from loss, alteration, or unauthorized deletion; and following applicable regulations and instructions regarding access to computerized files, release of data, etc. as stated in a computer access agreement.
• Delivery drivers are responsible for all traffic and parking citations and fines they incur in UM vehicles. All moving or parking citations incurred on the job must be reported to the immediate supervisor prior to the end of each shift. All new personal moving citations and/or loss of Driver license must be reported to supervisor prior to the beginning of the next shift after each occurrence.
• This position will require the ability to move heavy objects up to 50 pounds.
• This position will work directly out of the Tech Shop store located in the Michigan Union. In addition, this position will be required to travel in a university-provided vehicle to any UM buildings located within the Ann Arbor area.

Benefits

The University of Michigan Benefits Office is committed to offering a high-quality benefits package to support faculty, staff, and their families, including:

• 2:1 retirement matching
• Healthcare plans with nationwide coverage including prescription drug coverage
• Three dental plans, a vision plan
• Flexible spending account
• Well-being programs
• Long-term disability, automatic life insurance
• General legal services
• Three early childhood centers
• Time away from work and work-life programs to promote balance