Tech Services & Sales Representative

About the role

The Technical Services & Sales Representative serves as a trusted technical expert for customers, contractors, distributors, and design professionals throughout the New York City, Long Island, and New Jersey markets. In this role, you will provide hands-on field support, product application expertise, troubleshooting, and training that help customers maximize the performance of GCP products and systems while reinforcing our reputation for innovation, quality, and service.

Working closely with the Regional Sales Manager and sales teams, you will identify opportunities to support business growth by providing technical guidance, training, and field expertise that enhance customer success and uncover new sales opportunities. You will serve as a key link between customers and internal teams, helping to ensure our products and systems are applied effectively in real-world conditions. This role also partners with Warranty Services, Marketing, and Research & Development to support product development initiatives, training programs, contractor engagement efforts, and warranty management activities. Through hands-on field support, customer collaboration, and technical leadership, you will contribute directly to the growth and success of the business.

Responsibilities

• Deliver product application and installation training to customers, contractors, and distribution partners.
• Support and help implement contractor engagement and development programs.
• Provide technical guidance and troubleshooting support for field sales teams and contractors.
• Assist customers and distributors with job estimates and product quantity recommendations.
• Conduct field research and gather customer feedback to identify needs, challenges, and market opportunities.
• Partner with sales teams to support growth initiatives and identify new business opportunities.
• Collaborate with internal stakeholders including Warranty Services, Marketing, and R&D on product and program development initiatives.

Requirements

• Must be located in the New York City, Philadelphia, Long Island, or New Jersey area.
• At least 2-6 years of experience in construction sales, construction background, and/or technical services.
• Relevant experience in one or more of the following areas: field trials during product development, introduction of new products, troubleshooting field problems, and technical support activities.
• Strong ability to communicate technical information effectively to contractors, sales teams, and customers.
• Well-organized with concern for details, accuracy, and capable of following instructions, meeting schedules/timelines, and handling multiple priorities. Proven ability to work independently.
• Ability to travel up to 85%. Day and overnight travel in the U.S. Company vehicle is provided.

Pay

The national pay range for this position is $72,500 to $111,500 per year. However, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

In addition to base salary, this position is eligible for a sales incentive plan (SIP). The targeted amount is 20% of base salary. The Total Target Cash range (base pay and SIP) for this position is $87,000 to $133,800. Bonus payments are part of variable compensation and by nature can vary based on company and individual performance and is not a guarantee.

Benefits

Employees have the flexibility to choose the benefits that best fit their individual needs:

Health and Wellbeing

• Medical, Prescription Drug, Vision, and Dental Insurance
• Healthcare Savings Account and Flexible Spending Account options
• LiveWell Wellness Program
• Employee Assistance Program (EAP)
• Paid Time Off and Paid Parental Leave

Retirement and Protection

• 401(k) with Company Match, Retirement Accumulation Plan (RAP), Cash Balance Pension Plan
• Company-provided Life Insurance, AD&D, Short-Term Disability
• Voluntary employee and dependent life insurance, Long-Term Disability, Critical Illness, and Accident Insurance

Additional Benefits

• Group Legal
• Identity Theft Protection
• Auto and Home Insurance
• Pet Insurance and Discounts
• Back-up Child & Elder Care
• PerkSpot Employee Discount Program