Tech Services Engineer

Responsibilities

• Design, engineer, deploy and support services for the Allspring technical community.
• This position will focus on data unification and control leveraging technologies such as Fabric to enable reporting and AI queries across multiple data sources.
• Enable other teams to leverage your services for their own use or as components of other services.
• You will retain ownership and support responsibilities for your core services.
• Manage the Tech User Services incident and service request queues ensuring timely resolution/fulfillment of all tickets in accordance with defined SLAs together with the Tech User Services peers.
• Together with your Tech User Services peers, manage the Tech User Services on call schedule and respond as needed to escalated incidents including major incidents and crises. This is a 7x24 responsibility when on call.
• Comply with Change Management and InfoSec policies.

Qualifications

• 2+ years’ experience designing and supporting cloud based technical services in AWS, Azure, and M365.
• 2+ years leveraging data unification tools such as Fabric, Dataverse, etc.
• 2+ years leveraging power tools such as Power BI, Power Automate, etc.
• Bachelor’s degree in Information Technology or equivalent experience.
• Capacity to prioritize, complete, and resolve issues in a fast-paced setting.
• Excellent verbal, written, and interpersonal communication skills.
• Remain in stationary position for prolonged periods of time.
• Operate computer programs and software.
• Communicate effectively with audiences in person and in electronic formats.
• Work in a collaborative business environment in close quarters with peers and varying interruptions.