Technical Services Engineer

We need to produce HTML fragment with sections: About the role? The posting includes Job Summary, Position Specifics, Key Responsibilities, What You Will Need, Nice to Haves, Benefits (We offer...). Also maybe About Charter Steel description. Need to follow rules: Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use

• for any list of duties/requirements/benefits, and

  for prose. Do NOT repeat the job title as a heading. Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

  or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. We need to decide which sections to include based on content. We have: - Job Summary (description) - Position Specifics (Location and Travel, remote, up to 40% travel, must reside in state where authorized, work authorization, no visa sponsorship) - Key Responsibilities (list) - What You Will Need (requirements) - Nice to Haves (preferred qualifications) - Benefits (We offer comprehensive health, dental, vision, 401(k) with employer matching and profit sharing, company-paid life insurance, disability coverage, paid time off) - About Charter Steel (company description) maybe could be part of About the role? But we can include a section "About the Company" maybe not in list but allowed? The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. It doesn't forbid other headings but suggests these as examples. We could include "About the Company" as a heading if appropriate. However they said "Use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." That implies we can use those headings; we could also use other headings but better to stick to those. We have content for About the role (Job Summary). Responsibilities (Key Responsibilities). Requirements (What You Will Need). Qualifications (Nice to Haves maybe). Skills (maybe part of requirements). Benefits (We offer...). No Pay or Schedule specifics given (travel is mentioned but not schedule). Travel is part of Position Specifics; we could include that under Responsibilities? Or maybe a separate "Schedule" section? But schedule not given; travel percentage is given but not schedule. The instruction says never create Pay/Schedule/Benefits sections unless posting actually states them. Benefits are stated, so we can include Benefits. Schedule not stated (no specific hours), so we should not create a Schedule section. Pay not stated, so no Pay section. We need to include Position Specifics (location and travel, remote, work auth). Where to put? Could be part of About the role or Responsibilities? Might be better as its own section maybe "About the role" includes location? But we have a separate "Job Summary". Could combine Job Summary and Position Specifics under About the role? The instruction: "Use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So we can have About the role (includes job summary and location/travel). Responsibilities (key responsibilities). Requirements (what you need). Qualifications (nice to have). Benefits (benefits). Possibly also a short paragraph for metadata like "Charter Manufacturing is a fourth-generation family-owned business..." That's introductory fluff; we could include that in About the role as prose. We must preserve all substantive information. So we need to include the introductory sentences: "Charter Manufacturing is a fourth-generation family-owned business where our will to grow drives us to do it better. Join the team and become part of our family! Join the Charter Steel Commercial team as a Technical Services Engineer. Alternative job titles: Customer Technical Services, Technical Sales Engineer, Technical Services Representative". That's substantive; we should keep it. Also the "Job Summary:" paragraph. Also "Position Specifics:" location and travel etc. Also "Key Responsibilities:" list. Also "What You Will Need:" list. Also "Nice to Haves:" list. Also "Take the next step in your career, apply today!" is application instruction; we should remove application instructions. Also "About Charter Steel" description is substantive; we should keep. Also the hashtags line maybe not needed but could be considered boilerplate? It's not navigation/legal/EEO; it's marketing but maybe we keep? The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The hashtags are not those; they could be considered marketing but we can keep as part of About Charter Steel? Might be okay to keep but could be considered fluff. Safer to keep the descriptive paragraph about Charter Steel and drop the hashtags line. Also "We offer comprehensive health, dental, and vision benefits, along with a 401(k) plan that includes employer matching and profit sharing. Additionally, we offer company-paid life insurance, disability coverage, and paid time off (PTO)." That's benefits. We must not repeat the job title as a heading. So we won't have

  Technical Services Engineer

  . Good. We need to output only HTML fragment, no /, no markdown fences. We'll structure:

  About the role

  Charter Manufacturing is a fourth-generation family-owned business where our will to grow drives us to do it better. Join the team and become part of our family! Join the Charter Steel Commercial team as a Technical Services Engineer. Alternative job titles: Customer Technical Services, Technical Sales Engineer, Technical Services Representative.

  Help customers turn technical challenges into innovative steel solutions. As a Technical Services Engineer, you'll partner directly with customers to understand their application requirements, develop material specifications, and ensure Charter's products deliver the right performance for their needs. Working cross-functionally with Sales, Marketing, Planning, and Operations, you'll connect customer needs with manufacturing capabilities, resolve technical issues, and play a key role in developing new products that drive growth across a variety of industries.

  Location and Travel: This is a remote position with up to 40% travel to customer locations throughout the U.S. and Charter Steel facilities in Wisconsin and Ohio. Candidates must reside in a state where Charter Steel is authorized to employ remote employees. Applicants must be authorized to work for any employer in the U.S. Charter Manufacturing is unable to sponsor for employment visas at this time.

  But we used for location and travel; maybe better to keep as plain text within

  . The instruction says use

  for prose; we can include bold? Not prohibited but maybe better to avoid extra tags. We'll just keep as plain sentences. Then Responsibilities:

  Responsibilities

  • Learn the specification review, MDS review, material claim processes and be able take on the process as needed
  • Manage customer claims and respond to field issues/concerns
  • Understand internal technical resources and leverage them in support of customer expectations
  • Report significant customer technical issues to all levels of the business
  • Lead and/or support New Product Development within Charter as well as partnering with the customer
  • Review customer and product documents including but not limited to specifications, drawings, and material design sheets for relevancy and accuracy
  • Act as a technical resource for the Sales function (both Inside and Outside Sales)
  • Interpret customer specifications to recommend the appropriate Charter product for a given application
  • Manage the expectations of the customer by reviewing specifications to determine feasibility of the requirements for the customer application
  • Recommend improvements to the customer’s process or business’s manufacturing process to support the product offering to the end customer
  • Attend and participate in industry/association events in support of Charter’s products
  • Arrange technical meetings between the customer and production quality and technical functions as needed to improve or develop products or solve specific issues
  • Develop strong technical relationships with customers to work through issues
  • Influence and suggest improvements for customer’s processes
  • Follow Environmental, Quality, and Safety Management System procedures and requirements
  • Ability to meet the essential job requirements, with or without reasonable accommodation, as outlined in the job description
  Note: The last bullet about ability to meet essential job requirements is part of responsibilities? It's under Key Responsibilities list; we keep. Then Requirements:

  Requirements

  • Bachelor’s Degree in Metallurgy/Materials, Engineering or related degree or equivalent experience
  • Five plus years’ in process engineering or manufacturing in the production or use of Charter products or steel-making
  • Two plus years' experience involving customer interactions
  • Strong understanding of the specialty metals or steelmaking process
  • Effective written and oral communication skills
  • Technical ability to understand, recommend, and raise concerns with customer specifications
  • Technical ability to understand customer processes and associated technical needs
  • Interpersonal skills to work with individuals at all levels of an organization and utilize the internal knowledge base to solve technical problems
  • Experience in coaching and influencing others to achieve results
  • Proven ability to explain technical issues and influence product specifications with external and internal customers
  • Proficiency in the basic features of Microsoft Office software programs
  • Ability to travel up to 40%
  Note: Ability to travel up to 40% is also a requirement; we keep. Then Qualifications (Nice to Haves):

  Qualifications

  • Master’s Degree in Business Administration, Physical Sciences, Engineering, or related advanced degree
  • Experience in a related market as a customer or a supplier of steel products
  • Experience in strategic planning
  • Experience managing within a highly documented manufacturing quality system
  • Supervisory or managerial experience in a technical discipline
  • Experience with QS9000, ISO9000, and/or TS16949 quality systems
  Then Benefits:

  Benefits

  We offer comprehensive health, dental, and vision benefits, along with a 401(k) plan that includes employer matching and profit sharing. Additionally, we offer company-paid life insurance, disability coverage, and paid time off (PTO).

  Then About Charter Steel (maybe as a separate section "About the Company" but not in list; we could incorporate into About the role? But we already have About the role with job summary. Could add another

  About the Company

  but not in the examples; but it's okay to add a heading if we have content. However instruction says "Use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It doesn't forbid other headings but suggests these as examples. Safer to stick to those headings. We could incorporate the About Charter Steel description into About the role section as additional paragraph. That would preserve all info. Let's do that: after job summary paragraph, add a paragraph about Charter Steel. Thus About