Tech, Service - Valley Irrig - Sunrise FS - Virginia, IL

About the role

Sunrise FS is headquartered in Virginia, Illinois, with branches in Cass, Champaign, Clark, Douglas, Edgar, Mason and Vermillion counties. The cooperative has about 200 employees (including seasonal workers) and approximately 14,000 customers. It does business in agronomy, energy, grain, tires, irrigation, and retail, and is part of the GROWMARK System, serving more than 100,000 customers across North America and Ontario, Canada. Purpose and Summary Statement: Responsible for the effective repair of irrigation machinery and components at high levels of quality.

Responsibilities

• Performs in-field irrigation diagnostics and repairs as required
• Serves as an in-field representative for the dealership to provide service solutions and enhance customer satisfaction
• Diagnoses, inspects, reconditions, repairs, assembles, and services equipment as assigned by the supervisor
• Documents machine information and repairs completed on work order, including parts and fluids used
• Maintains a clean work area, as well as care for all shop tools, machines, and equipment
• Identifies and communicates solutions for customer service opportunities in the dealership’s area of responsibility
• Maintains technical and product knowledge on all systems sold within the store
• Follows all safety rules and regulations while performing work assignments and adheres to all policies and procedures as specified in company manuals and as directed in the employee handbook
• Conducts self in the presence of customers and community so as to present a professional image
• Proactively seeks