Tech, Service - Valley Irrig - Sunrise FS - Havana, IL

Sunrise FS is headquartered in Virginia, Illinois, with branches in Cass, Champaign, Clark, Douglas, Edgar, Mason and Vermillion counties. The cooperative serves approximately 14,000 customers in agronomy, energy, grain, tires, irrigation, and retail. Sunrise FS is part of the GROWMARK System, an agricultural cooperative serving more than 100,000 customers across North America and Ontario, Canada.

About the role

Responsible for the effective repair of irrigation machinery and components at high levels of quality.

Responsibilities

• Performs in-field irrigation diagnostics and repairs as required
• Serves as an in-field representative for the dealership to provide service solutions and enhance customer satisfaction
• Diagnoses, inspects, reconditions, repairs, assembles, and services equipment as assigned by the supervisor
• Documents machine information and repairs completed on work order, including parts and fluids used
• Maintains a clean work area, as well as care for all shop tools, machines, and equipment
• Identifies and communicates solutions for customer service opportunities in the dealership’s area of responsibility
• Maintains technical and product knowledge on all systems sold within the store
• Follows all safety rules and regulations while performing work assignments and adheres to all policies and procedures as specified in company manuals and as directed in the employee handbook
• Conducts self in the presence of customers and community so as to present a professional image
• Proactively seeks and participates in available company-sponsored training, in an effort to develop and advance knowledge base and skillset
• Maintains a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service
• Performs basic computer functions including Microsoft Office products, internet searches, and completes all necessary online work order requirements
• Maintains, cleans, and organizes assigned service vehicle as well as assists warehouse manager by cleaning and organizing inventory on an as-needed basis
• Performs all other duties as assigned by management in a professional and efficient manner

Requirements

• High school diploma or equivalent
• 1-2 years or more of related work experience to demonstrate knowledge of inventory control and organization skills
• Valid driver’s license and satisfactory driving record
• Valid CDL (Commercial Driver’s License) preferred
• Ability to assemble and perform maintenance functions on equipment
• Ability to lift at least 60 pounds frequently
• Frequently exposed to extreme weather conditions and noisy conditions
• May occasionally be exposed to dust, fumes, chemicals, and electrical hazards with appropriate safety measures
• May occasionally be required to work at varying heights
• Must be able to travel independently and overnight
• Demonstrated essential abilities: business knowledge, collaboration, communication, customer focus, decision making, and skill development

Skills

• Knowledge of center pivot irrigation systems, electrical service equipment, pump panels and motors, control circuitry, single & 3 phase power, 120/240, 277/480 volt systems
• Prior experience servicing pivot irrigation systems
• Knowledge in the use of test equipment, volt/ohm meters, wire/fault finders
• Ability and willingness to participate in required training that may include education on GROWMARK’s policies and procedures and additional training as it relates to the requirements of the position

Pay

$18.00 - $20.00 per hour

Benefits

• Fully funded pension
• Comprehensive medical, dental, vision, and life insurance
• Supplemental plans: accident, critical illness, disability, hospital indemnity, and identity theft protection
• Generous paid time off (PTO), paid holidays, and parental leave
• 401(k) plan with company matching
• Free Employee Assistance Program (EAP)