Tech Service Specialist V (60884)

About the role

We are Frymaster! We design, manufacture and supply high-performance conveyor ovens for high-volume operations for the global commercial foodservice market. We empower you to grow with us. We recognize you and reward you. We win together as one team.

Responsibilities

• Provide technical support on the product brand equipment for Service Techs, Service agencies, Sales and customers via phone, email, or possibly at a customer's location.
• Work closely with Management, Customer Service, Sales and Engineering to resolve escalated technical support issues evolving around the brands equipment in a timely manner.
• Reviews and learns training materials for Call Center and field technician use to install, troubleshoot and repair of Frymaster/Merco equipment.
• Resolve Customer escalation issues

Requirements

• High School or equivalent
• 5-10 years Electrical, Technical, Engineering experience preferred
• Previous field technical experience in relevant field. Equipment repair and maintenance.

Qualifications

• Computer usage including MS Office skills - Word, Excel and Outlook.
• Ability to communicate well and with tact verbally and in writing.
• In depth understanding of computer networking wired and wireless communications and basic knowledge of all product lines.
• Strong decision making and problem-solving skills.
• Strong Chain management Skills

Skills & Abilities

• Computer usage including MS Office skills - Word, Excel and Outlook.
• Ability to communicate well and with tact verbally and in writing.
• In depth understanding of computer networking wired and wireless communications and basic knowledge of all product lines.
• Strong decision making and problem-solving skills.
• Strong Chain management Skills

Benefits

• Competitive wage
• Healthcare (medical, dental, vision)
• 401(k) savings plan
• Wellness Program
• Supplemental Health Plans
• Employee Assistance Program
• Training and Development
• Tuition Assistance
• Holiday Pay opportunities
• Paid Time Off (PTO)
• On-the-job training and skills development
• Basic Life Insurance
• Leave Program
• Employee Events