Tech Savvy Phone Representative

About the role

We’re looking for motivated individuals to join our Support Team at Frontline Call Center! If you enjoy helping people, thrive in a tech-driven environment, and want to work from the comfort of your home — this could be the perfect fit. We’re currently hiring for a Support Agent, which is ideal for individuals who are computer savvy or technically inclined and enjoy troubleshooting Internet Service Provider (ISP) issues.

Key Responsibilities

• Assist customers with ISP troubleshooting and connectivity issues
• Escalate technical concerns to the appropriate departments when necessary
• Resolve customer issues efficiently while maintaining a professional and friendly tone
• Provide professional, patient, and solutions-oriented support
• Strong troubleshooting skills and ability to stay calm under pressure
• Excellent written and verbal communication
• Comfortable multitasking across multiple screens and tools
• Reliable, distraction-free workspace with hardwired internet (Ethernet connection required)

Required Qualifications

• Training attendance is 100% mandatory — no exceptions
• Open availability (24/7); schedules will be assigned after training
• Previous Customer Service experience (high call volume preferred)
• Strong communication and de-escalation skills
• Excellent attention to detail and ability to multitask
• Basic technical ability (install/uninstall programs, troubleshoot equipment)
• Prior Call Center or remote work experience
• Basic Technical Support experience
• Computer & Equipment
• Windows 11 based PC (no MACs or Chrome Book)
• Dual monitors – this helps you see multiple programs at once while assisting customers.
• At least 16 GB of memory (RAM) with 12 GB usable – this keeps your computer running smoothly while using several tools at once.
• Processor: Intel, i5, i7 or i9 (recent generation)/AMD Ryzen 3, 5, 7, or 9 (recent generation)
• CPU utilization should be 50% or less
• At least 256 GB of storage space (SSD preferred) – so your computer can store and load programs quickly.
• Internet connections: your computer must have a Ethernet (RJ-45) port.
• Wired internet connection required – Wi-Fi is not allowed; your computer must be connected to your router using an Ethernet cable for a stable signal.
• Download speed: 20 Mbps or higher (for receiving data).
• Upload speed: 10 Mbps or higher (for sending data).
• Ping: 20 MS or less (for a fast, responsive connection).
• Internet Speed: Please use speedtest.net to test your specs

How to Apply

Submit Your Application With The Following Screenshots Uploaded

• Ethernet connection proof: Open Task Manager > Performance and take a screenshot showing your wired Ethernet connection.
• Speed test results: Use speedtest.net and ensure Ping is less than 20 MS.
• RAM verification: Open System Information and take a screenshot showing at least 16 GB RAM.

All technical requirements will be verified during the interview.

Spots are limited — apply as soon as possible if interested!

Additional Information

• Some benefits are subject to eligibility requirements, including employment term and other factors.
• Frontline Group is a W2 employer (we do not hire independent contractors).