Tech Product Manager

Job Responsibilities

• Manage the intake process for new development requests from service teams.
• Ensure submissions arrive specific, scored, and data-mapped before they enter the development queue.
• Identify patterns across submissions to surface high-leverage build opportunities.
• Partner with the Director of Product Operations on the intake tooling that structures this process.
• Maintain and communicate the TechOps product roadmap.
• Set expectations on timelines and scope for service teams.
• Communicate BETA status, adoption results, and graduation plans to leadership.
• Translate technical outcomes into business-impact language.
• Write and own Product Requirement Documents for all approved builds.
• Participate in the architecture gate with the Director of Technology.
• Treat BETA adoption as a product problem.
• Run structured feedback sessions with target users.
• Collect and synthesize 30-day adoption data.
• Identify friction points and work with dev leads to iterate rapidly.
• Partner with the Director of Product Operations on adoption-analytics dashboards.
• Establish KPIs for each tool at PRD time.
• Monitor and report on adoption, usage patterns, and service-org impact.
• Provide data-driven input to graduation decisions.
• Facilitate communication between service teams, dev leads, and TechOps leadership throughout the product lifecycle.

Requirements

• 2–5 years of experience in product management or a closely related discipline.
• Comfort working in an AI-accelerated development environment where build cycles are compressed and iteration is rapid.
• Demonstrated ability to write precise, testable acceptance criteria — “Given / When / Then” format or equivalent — before development begins.
• Experience with structured intake and triage processes for development requests.
• Hands-on experience with Agile methodologies — Scrum, Kanban, or equivalent sprint-based delivery frameworks.
• Experience designing and running user-feedback programs: structured interviews, NPS, adoption surveys.
• Demonstrated ability to use data and analytics to make product decisions and communicate outcomes.
• Strong understanding of technical concepts and software-development processes sufficient to participate in architecture gates and PRD reviews.
• Experience communicating with stakeholders at all levels — from service-team end users to C-suite leadership.
• Strong written and verbal communication skills with the ability to clearly articulate complex ideas.
• Bachelor’s degree in Business, Marketing, Computer Science, or a related field, or equivalent demonstrated experience.