Technology Product Manager

About the role

We are seeking a strategic, detail-oriented, and execution-focused Product Manager to lead the development and evolution of software that supports critical business operations across our professional services organization.

Responsibilities

• Define and maintain the product vision, strategy, and roadmap aligned with business goals.
• Prioritize features and enhancements based on user feedback, business impact, and technical feasibility.
• Collaborate with internal departments (Technical Services, Finance, Marketing, Client Services, etc.) to gather requirements, understand workflows, and business priorities.
• Facilitate workshops and requirement-gathering sessions to uncover underlying business needs, process dependencies, and decision logic.
• Communicate complex concepts clearly across both technical and non-technical audiences.
• Serve as the primary source of truth for product requirements and business rules.
• Own the product backlog and translate complex business workflows, policies, and requirements into clear user stories, acceptance criteria, process flows, and implementation-ready tickets.
• Partner closely with engineering and design teams to refine requirements, identify edge cases, document business rules, and ensure shared understanding before development begins.
• Maintain a high level of detail and quality in requirements documentation to minimize ambiguity and rework.
• Work with cross-functional teams including developers, QA, and UX designers to deliver product releases on time and within scope.
• Lead discovery efforts to identify opportunities for product improvements, workflow optimization, automation, and new capabilities.
• Collaborate with stakeholders, users, engineering, and design to validate ideas before development.
• Create and communicate product concepts through process diagrams, prototypes, and other artifacts.
• Leverage AI-assisted tools, prototyping platforms, and emerging technologies to rapidly explore and validate solutions.
• Balance user needs, business goals, and technical constraints to develop innovative yet practical product solutions.
• Champion intuitive design and user experience improvements.
• Support change management efforts to drive adoption.
• Monitor product performance and usage metrics to identify areas for improvement.
• Partner with engineering, support, and business teams to prioritize product enhancements, bug fixes, and usability improvements based on user feedback and business impact.

Qualifications

• 5+ years of product management, product ownership, business analysis, or related experience, preferably in SaaS or B2B environments.
• Proven ability to translate complex business processes and requirements into clear user stories, acceptance criteria, and implementation-ready tickets.
• Strong systems-thinking, analytical, and problem-solving skills, with attention to detail and the ability to identify edge cases.
• Excellent written and verbal communication skills, with experience collaborating across business, design, and engineering teams.
• Experience facilitating requirements gathering, stakeholder workshops, and product discovery activities.
• Experience creating product artifacts such as process flows, wireframes, prototypes, or functional specifications.
• Strong understanding of Agile product development methodologies and backlog management.
• Familiarity with tools such as Asana, Confluence, Figma, Miro, or similar platforms.
• Bachelor's degree in Business, Computer Science, Information Systems, or a related field; equivalent experience considered.
• Experience working with professional services organizations, workflow automation, CRM/ERP systems, or business process improvement initiatives is a plus.