Tech Principal Product Manager

About the Team

You will be a key member of the Supply Chain Product Management team responsible for delivering technology capabilities that modernize and optimize Williams-Sonoma's end-to-end supply chain. The team partners closely with Manufacturing, Supply Chain, Merchandising, Engineering, Architecture, Analytics, and Technology to deliver scalable product capabilities that improve operational efficiency, inventory productivity, manufacturing performance, and customer experience. You will focus on removing friction points for internal and external customers by delivering a highly satisfying experience.

About the Role

This critical Principal Product Manager role owns the product strategy, roadmap, and execution for Williams-Sonoma's Manufacturing technology domain, supporting in-house furniture and lighting manufacturing operations. This leader will define and deliver capabilities that improve manufacturing planning, production execution, inventory visibility, quality, scheduling, materials management, shop floor operations, and fulfillment while enabling scalable growth across the manufacturing network. The role operates across strategy and execution, partnering with Manufacturing, Supply Chain, and Technology leaders to define product strategy, prioritize investments, and deliver measurable business outcomes.

Responsibilities

• Own the Manufacturing product strategy, roadmap, and investment priorities, identifying opportunities through customer insights, operational data, and hypothesis-driven product discovery focused on measurable business outcomes.
• Monitor emerging manufacturing, supply chain, ERP, AI, and digital manufacturing trends, evaluating new technologies and industry practices that can improve Williams-Sonoma's competitive advantage.
• Define product success metrics and measurement plans tied to manufacturing efficiency, production throughput, inventory accuracy, schedule adherence, quality, operational productivity, adoption, and business value realization.
• Continuously measure outcomes to guide product investment decisions and optimization.
• Lead product discovery, business process analysis, and solution definition for manufacturing capabilities, translating business needs into product strategy, roadmaps, epics, features, user stories, acceptance criteria, and prioritized Jira backlogs that enable iterative Agile delivery.
• Identify, prioritize, and deliver AI-enabled capabilities that improve manufacturing planning, shop floor productivity, quality, scheduling, operational efficiency, and business decision-making while leveraging generative AI to improve product discovery, requirements quality, documentation, and team productivity.
• Serve as the primary product leader across Manufacturing, Supply Chain, Engineering, Architecture, and Technology teams, aligning stakeholders around product vision, priorities, delivery, and measurable business value.
• Partner with Engineering and Architecture teams to deliver iterative product capabilities using Agile methodologies while balancing business value, technical debt, scalability, and long-term platform health.
• Serve as the manufacturing product subject matter expert, leading cross-functional exploration, making informed product recommendations, and communicating roadmap priorities, tradeoffs, progress, and outcomes to business partners and senior Technology leadership.
• Lead organizational readiness and product adoption activities, including stakeholder alignment, business process design, SOP documentation, training, UAT, hyper-care, and adoption measurement.
• Ensure manufacturing solutions meet governance, security, audit, licensing, and compliance requirements while partnering with Internal Audit and Technology teams to establish appropriate operational controls.

Requirements

• 10 years of Product Management or techno-functional experience supporting Manufacturing, Supply Chain, ERP, or related enterprise technology platforms.
• Experience with discrete manufacturing, configurable products, production planning, bills of material, routings, work centers, capacity planning, quality management, and manufacturing execution preferred.
• Demonstrated ability to influence senior business and technology leaders, drive executive alignment, manage competing priorities, and communicate effectively across executive, operational, and technical audiences without direct authority.
• Deep understanding of Microsoft Dynamics AX/Dynamics 365 Manufacturing, Supply Chain Management, Production Control, Inventory Management, Procurement, Warehouse Management, and related manufacturing processes.
• Demonstrated experience owning product strategy, roadmaps, and execution for complex enterprise platforms supporting manufacturing or supply chain operations.
• Experience applying AI, generative AI, machine learning, automation, or advanced analytics to improve manufacturing operations, product management practices, or business processes.
• Experience with related supply chain operations, order management, eCommerce, and finance/accounting processes.
• Experience leading large-scale business transformation initiatives from product discovery through implementation, including business process redesign, organizational change management, UAT, training, and production adoption.
• Experience with the process of configurable products as they flow from eCommerce customer orders through order management (OMS) and to Dynamics 365 for manufacturing and order fulfillment.
• Proven ability to understand and discuss technical concepts, manage difficult tradeoffs, and evaluate new ideas with partners across the organization.
• Experience in a large, multi-brand business preferred; consulting experience is also desirable.
• Experience creating and managing product backlogs, including writing epics, features, user stories, acceptance criteria, and prioritizing work within Jira for Agile software delivery.
• Strong communication and negotiation skills and the ability to lead and influence others.
• Bachelor's degree or more in Engineering, Marketing, Computer Science, or a related field or equivalent work experience.

This role requires being onsite in the WSI manufacturing Claremont, North Carolina office Monday through Thursday. Some travel will be required to other WSI manufacturing and supply chain locations within the United States (Manufacturing: Claremont, NC; Tupelo, MS; Portland, OR).

Benefits

• A generous discount on all WSI brands.
• A 401(k) plan and other investment opportunities.
• Paid vacations, holidays, and time off to volunteer.
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits.
• Tax-free commuter benefits.
• A wellness program that supports physical, financial, and emotional health.

Continued Learning

• In-person and online learning opportunities through WSI University.
• Cross-brand and cross-function career opportunities.
• Resources for self-development.
• Advisor (Mentor) program.
• Career development workshops, learning programs, and speaker series.

About Us

Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands includes Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, Rejuvenation, West Elm, Mark & Graham, Outward, and GreenRow. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish, and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room, and even outdoor spaces. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing.