Tech Partner

About the role

The Tech Partner provides in-person, deskside IT support across multiple Schneider Electric facilities, combining traditional office technology support with on-site shop-floor technology support.

Responsibilities

• General Deskside & Office Technology Support:
  • Create, receive, monitor, maintain, and resolve work tickets.
  • Image, configure, deploy, and support computers, monitors, and mobile devices.
  • Maintain an on-site presence at designated days/locations to support end users.
  • Install and support software in accordance with Schneider Electric standards and compliance requirements.
  • Perform proactive and on-demand health checks on IT systems including printers, copiers, scanners, fax machines, and conference room equipment.
  • Provide end-user training on office automation equipment as needed.
  • Conduct IT elements of new-hire onboarding (asset setup, usage guidance, security/usage policy reminders, etc.).
  • Troubleshoot and manage hardware and software platforms.
  • Manage secure password processes for all assigned systems and assets.
  • Support access to corporate networks (wired/wireless/VPN) and enterprise applications.
  • Cook up task execution with Service Desk, infrastructure teams, and other IT support groups.
  • Manage onsite IT inventory, including receiving, organizing, cleaning, and replenishing stock.
  • Participate in regional or site-specific projects as assigned by the manager.
  • Perform “hands and feet” support for infrastructure and operational teams as needed.
• Manufacturing & Distribution Center Responsibilities:
  • Act as the primary technology support contact for assigned days at each site.
  • Support shop-floor hardware and software used in manufacturing and logistics operations (e.g., industrial PCs, label printers, handheld scanners, kiosks, terminals, thin clients).
  • Troubleshoot connectivity and device issues that impact production, quality, or logistics workflows.
  • Collaborate with OT, manufacturing engineering, and site operations personnel to address technology issues on the shop floor.
  • Ensure adherence to safety protocols when working in production areas.
  • Perform routine health checks on shop-floor devices and station configurations.
  • Aid in deployments, upgrades, or relocations of technology equipment in plant/DC environments.
  • Support Model Expectations:
    • Share and monitor ticket queues for Onsite Support US L2 / NAM L2 / CA L2 / MX L2 / Legacy queues.
    • Tickets must always contain updated statuses and worklog entries.
    • Serve as backup for other Tech Partners and communicate clearly regarding planned/unplanned absences and coverage needs.
    • Maintain equal ADM permissions required for local support and work with infrastructure/operational teams as needed.
    • Maintain physical access to MDF/IDF rooms, conference rooms, storage areas, and other necessary spaces.
    • Collaborate respectfully and professionally with other Tech Partners to troubleshoot and resolve issues before escalating externally.
    • Demonstrate professionalism and customer service excellence in all user interactions.

Qualifications & Experience

• Experience providing in-person deskside support in a corporate or enterprise environment.
• Proficiency with imaging, setting up, and supporting computers, monitors, mobile devices, and peripherals.
• Experience performing health checks and maintenance on general office IT equipment.
• Familiarity with troubleshooting hardware and software in both office and light industrial/manufacturing environments.
• Foundational understanding of networking concepts (e.g., connectivity, ports, firewalls) with ability to troubleshoot issues impacting production systems.
• Experience with device support on manufacturing shop floors (industrial PCs, scanners, printers, etc.) preferred.
• Familiarity with user access and identity-related support (account provisioning, permissions, access troubleshooting).
• Ability to manage IT inventory and coordinate work with broader IT support teams.
• Strong communication skills and professionalism when supporting users across varying environments and roles.
• Demonstrated ability to work independently, research solutions, and troubleshoot without heavy direction.
• Comfortable working hands-on in a production environment, including moving equipment, running cabling, and supporting systems on the shop floor.
• Ability to operate as a broad IT generalist across hardware, software, and basic infrastructure rather than in a narrowly specialized role.

Pay

The expected pay range for this full-time position is USD 68,000 - USD 102,000 per year. This pay range includes base pay and short-term incentives. The compensation range applies to candidates located within the United States.