Client Technology Partner

What You Will Do

• Oversee technology services for a portfolio of ECI clients.
• Maintain strong client relationship, serve as trusted strategic advisor leveraging scheduled, ad-hoc, and C-Level strategic meetings.
• Develop and maintain a deep functional knowledge of customer’s goals, technical challenges, business objectives, critical infrastructure, and proactively mitigate risk within the environment.
• Provide client-based feedback to ECI management on new needs not currently addressed within the ECI Platform with a focus on continuous improvements and enhancements.
• Aid with client facing budget forecasting, financial cost analysis reports and documentation.
• Engage with client compliance team members to provide security recommendations which cover both business and regulatory needs.
• Enable clients using latest technology trends surrounding Information Security and Cloud Services (IaaS/SaaS).
• Drive customer satisfaction through support case evaluation, task management and recurring client engagement.
• Collaborate cross-functionally to ensure successful delivery of project implementations, migrations, and upgrades, which include mail system migrations, cloud site migrations, new office constructions and new technology deployments.
• Hands-on support of client configurations as they pertain to in-house proprietary standards and best practices.
• Participate in vendor due-diligence exercises, security reviews, data integrity & availability services.
• Manage a team of Field Service Engineers and Senior Systems Engineers in supporting the client portfolios and their distributed workforce.
• Be accountable for client technical escalations and subsequent resolutions. Serve as a main point of contact and act as an escalation point to engineers.

Who You Are

• Recent Advanced knowledge of Microsoft Operating Systems such as Windows Server and Windows 11
• Recent Administration experience with Public Cloud platforms with focus in Microsoft 365 and Azure
• Recent Experience in technical project management as applied to data/infrastructure migrations, relocations, major system upgrades, and new site deployments
• Extensive experience in administration of e-mail platforms and security integrations such as Exchange Online and Google Workspace
• Recent Experience administering VMware vSphere and Hyper-V platforms
• Recent Hands on experience in deployment and management of routing, switching, wireless, and security appliance technologies using vendors such as Cisco, Palo Alto Networks and Meraki
• Proficient in incident response management during security events and high-priority escalations, as well as disaster recovery and business continuity activations