Tech - L3 Server MB Repair

About the Role

The Server MB Repair Tech L3 is responsible for troubleshooting server motherboards at the component level, including diagnostics, issue isolation, component replacement, soldering, and repair.

Responsibilities

• Identify server motherboard problems and narrow down issues.
• Check for CID (Customer-Induced Damage) and ensure the motherboard is repairable before proceeding.
• Troubleshoot and repair server motherboards.
• Follow repair instructions and operational procedures.
• Perform solder work at the component level as needed.
• Check for excessive flux residue, solder bridges, cold or short solder pads, shifted pads/pins, and correct polarity.
• Clean motherboards using alcohol and cloth.
• Conduct quick tests to verify repairs before sending to the test team.
• Organize good parts, non-conforming parts, repair tooling, and mockups.
• Meet or exceed KPIs defined for business and operational requirements, including a target of 8 repairs per day.
• Submit KPI reports on time at the end of each working day.
• Maintain daily records for ESD (Electrostatic Discharge) audits.
• Utilize company time efficiently and productively, including punctuality for breaks and personal matters.
• Adapt to changing work assignments based on project needs, such as inspection, soldering, testing, or data input.
• Maintain a clean and organized warehouse environment.
• Foster a positive, safe, and healthy work environment while supporting company culture.

Qualifications

• High school graduate or equivalent; college degree in a related electronics field preferred.
• Over 12 months of experience in computer repair or a related field preferred.
• Proficiency in Excel to read instructions and track data.

Skills

• Strong analytical and troubleshooting skills.
• Attention to detail.
• Customer service focus.
• Ability to work as part of a team.
• Ability to read and follow written instructions, schematics, and use tools like multimeters and oscilloscopes.
• Ability to handle multiple tasks, meet deadlines, and work independently.
• Hands-on, goal-oriented, and driven to succeed.
• Experience achieving results through teamwork.

Competencies

• Determination to achieve excellent results.
• Innovative mindset to find better ways of working.
• Commitment to top performance.
• Ability to inspire commitment in others.

Working Conditions

• Moderate to high noise levels in a warehouse environment.
• Exposure to varying temperatures (hot in summer, cold in winter).
• Extensive walking, reaching, bending, stooping, and repetitive wrist/hand/finger movements.
• Ability to lift up to 25 pounds.