Tech II - PC

About the Role

Perform standard break-fix triage for hardware and software on end user systems, including desk-side software support utilizing Windows Operating Systems. Respond to incoming service requests in a timely manner and follow established procedures for logging, reporting, and monitoring desktop operations.

Responsibilities

• PC Installs
• PC Rollouts
• Health Events
• Printer Maintenance

The duties listed are illustrative and may include similar, related, or logical assignments.

Requirements

• A+ certification (minimum); required to obtain additional certifications (Net+, Server+, HP, IBM, and Dell-specific)
• Ability to work well both independently and in team settings
• Excellent organization and multitasking skills
• Excellent customer service skills

Physical and Mental Demands

The physical and mental demands described are representative of those required to perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Physical Demands: Regularly required to sit, talk, hear (in person and via multimedia), use hands to operate standard office equipment, and reach with hands and arms. Frequently required to walk, stand, and move between work sites. Must be able to ascend and descend stairs. Requires close vision and the ability to adjust focus.
• Mental Demands: Regularly required to use written and oral communication skills; read and interpret data, information, and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with colleagues, clients, and vendors. Must maintain composure in a fast-paced, high-quality environment with strong personal and team accountability.