Tech CRM Analyst

Key Responsibilities

• Implement, maintain, and audit technology policies, standards, and procedures to ensure compliance with regulatory and organizational requirements.
• Perform technology risk assessments and evaluate the effectiveness of IT controls.
• Monitor, track, and report compliance with technology policies and control requirements.
• Support internal and external audit activities by gathering and organizing technology control evidence.
• Collaborate with technology, security, and risk management teams to identify, document, and remediate control gaps.
• Coordinate with global teams to develop technology controls and processes that align with evolving regulatory requirements.
• Identify opportunities to improve governance, compliance, and operational processes.
• Assist with implementing new controls and procedures as technologies, risks, and regulatory requirements evolve.
• Support project initiatives and may lead smaller cross-functional efforts as assigned.

Required Qualifications

• Bachelor's degree in Computer Science, Computer Engineering, Information Technology, Cybersecurity, or a related technical discipline.
• 0–2 years of experience in IT, technology risk, compliance, cybersecurity, audit, or a related field.
• Basic understanding of programming concepts and the ability to read and comprehend code.
• Knowledge of technology governance, risk management, or compliance principles is preferred.
• Strong analytical and problem-solving skills with the ability to research complex technical issues.
• Excellent organizational and project management skills with the ability to manage multiple priorities.
• Strong verbal and written communication skills with the ability to work effectively across technical and business teams.
• Able to exercise sound judgment and develop practical, business-focused solutions.
• Detail-oriented with a continuous improvement mindset.

Preferred Qualifications

• MBA or other advanced degree is a plus.
• Exposure to IT audit, cybersecurity, technology governance, or regulatory compliance.
• Familiarity with technology control frameworks such as NIST, ISO 27001, COBIT, or similar is a plus.