Tech Control Facility (TCF) Operations, Lead

Geospatial and Cloud Analytics (GCA) is seeking a Tech Control Facility (TCF) Operations Lead to oversee day‑to‑day performance, operational readiness, and modernization of TCFs and supporting infrastructure at a federal client site. The role ensures continuous availability of secure communications across all classification levels, provides leadership to Tier II and Tier III technical teams, and enforces strict adherence to DISAC 310‑175‑9 and all applicable standards while working closely with internal stakeholders and senior government leadership.

Responsibilities

• Direct and oversee daily operations within the Tech Control Facility (TCF).
• Supervise Tier II Help Desk and Tier III technical support personnel to ensure service level agreement (SLA) compliance.
• Ensure high availability and operational integrity of network components, including switches, encryption devices, circuits, and consoles.
• Manage incident response workflows, technical troubleshooting, and resolution efforts.
• Maintain accurate and current documentation, standard operating procedures (SOPs), and operational logs.
• Lead activities related to the maintenance and restoration of transmission paths and facilities.

Requirements

• Education: Bachelor’s degree in an IT‑related field or a minimum of 5 years of equivalent experience.
• Experience: At least 5 years managing and operating cryptographic facilities; proven ability to manage the operational health of Tech Control Facilities; hands‑on experience with Tech Control systems (switches, encryption hardware, consoles, telecommunications circuits); demonstrated experience supervising personnel in similarly sized and complex environments.
• Certifications: Registered Communications Distribution Designer (RCDD); DoD IAT Level II certification (e.g., CompTIA Security +).
• Clearance: Active Top Secret clearance with SCI eligibility required at start.
• Skills: Strong verbal and written communication; ability to interface effectively with senior management and government officials; in‑depth knowledge of Tier II Help Desk operations and DISAC 310‑175‑9 compliance; ability to lead technical direction, coordination, and resolution efforts to maintain robust, resilient communications infrastructure.

Benefits

• Competitive compensation
• Paid time off including 10 federal holidays and 15 additional days
• Bereavement leave
• Parental leave
• PTO cash‑out option
• Company‑paid short‑term and long‑term disability
• Life and AD&D insurance
• 70 % employer‑paid medical, prescription, dental, and vision coverage
• 401(k) savings plan with company match
• Employee referral program