TEC-Customer Service Rep III-V (27-02)

About the role

The Texas Ethics Commission is hiring a Customer Service Representative III or V to perform moderately complex consultative services and customer‑service work, receiving and responding to inquiries for information from the Commission. The position is in the Disclosure Filing Division and serves as the primary point‑of‑contact for the division, handling all incoming phone and email queries from the public and the Commission’s regulated community, answering questions, resolving complex customer‑service problems, and forwarding inquiries to the appropriate department when necessary. The role also involves planning, developing, and implementing customer‑service programs, acting as the agency’s cash‑management liaison by logging and processing check payments, and handling incoming and outgoing mail. Work is performed under general supervision with moderate latitude for initiative and independent judgment.

Responsibilities

• Maintain the division’s support email and respond to queries promptly.
• Log all customer‑support queries in a clear, easy‑to‑follow manner.
• Research answers to customer inquiries, interpreting rules, regulations, policies, and procedures.
• Direct in‑person visitors to the appropriate staff and answer their questions.
• Receive, log, and send payment receipts to Commission filers who submit checks.
• Receive and process incoming and outgoing agency mail.
• Assist in developing and updating program and technical‑assistance policies and procedures; may train others.
• Receive and process agency log sheets and input them into the Commission’s database.
• Assist in scanning returned documents received by the Commission.
• Perform other related administrative work as assigned.

Qualifications

Minimum qualifications:

• Experience in administrative or customer‑support work.
• Graduation from a standard senior high school or equivalent (preferred).
• Experience and education may be substituted for one another.

Preferred qualifications:

• 1–3 years of experience in customer service, clerical, or administrative support work.
• 2 years of college or university‑related coursework.

Knowledge, Skills, and Abilities

• Knowledge of office practices and administrative procedures.
• Skill in using standard office equipment and software such as Microsoft Excel and Word.
• Ability to implement administrative procedures and interpret rules, regulations, policies, and procedures.
• Excellent interpersonal communication skills.
• Ability to multitask and work under pressure and deadlines.
• Maintain confidentiality and responsibly handle sensitive information.
• Ability to establish and maintain harmonious working relationships with co‑workers, agency staff, and external contacts.
• Effective teamwork in a professional environment.

Physical Requirements

Work is performed in a standard office environment and requires normal cognitive abilities, marginal or corrected visual and auditory capabilities, and constant use of personal computers, copiers, printers, and telephones. The employee must be able to work under deadlines, as a team member, and in direct contact with others.

Benefits

• Retirement plan
• Paid group health and life insurance for employees
• Paid holidays
• Paid vacation leave
• Paid sick leave
• Longevity pay
• Dental and vision coverage
• Dependent optional life insurance
• Voluntary AD&D insurance
• Dependent health and life insurance
• Health and dependent‑care flexible spending accounts
• Military/veteran information resources

Compensation

The selected candidate will be paid a monthly salary.

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