Jobs · Customer Service · California

Teammate

TaskUs · San Francisco, CA · 6 days ago
On-siteCustomer ServiceContract

TaskUs is a global provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies. We help elite tech brands scale, adapt, and build cutting-edge solutions. If you love driving, technology, and delivering great experiences, you’ll fit right in.

About the role

We are seeking a reliable, tech-conscious Vehicle Data Collection Specialist to join our team. In this role, you will play a critical part in gathering real-world mapping and sensor data used to advance autonomous vehicle and spatial mapping technologies. You will operate fleet vehicles as an active driver on a major rideshare platform—accepting passenger trips via the app—while ensuring that mounted data collection systems (including high-definition cameras and LiDAR sensors) run continuously and accurately along your routes.

Responsibilities

  • Passenger Operations: Accept, navigate, and complete real-world passenger rides via a designated rideshare application, providing a safe, professional, and comfortable customer experience.
  • Data System Management: Ensure all vehicle data collection technology—including LiDAR, cameras, and data loggers—is powered on, calibrated, and actively capturing data during all operational hours.
  • Pre/Post-Trip Checks: Conduct routine checks on sensor mounts, camera lenses, and recording hardware before and after each shift to maintain optimal data quality.
  • System Monitoring & Escalation: Monitor hardware and software status displays while driving; immediately document and report hardware errors, sensor disruptions, or software bugs to the operations team.
  • Safety & Compliance: Strictly adhere to all local traffic laws, TaskUs safety protocols, and rideshare platform guidelines at all times.

Requirements

  • Valid Driver’s License: Active US driver license of the state of California with a clean driving record (must meet standard rideshare driver eligibility requirements).
  • Driving Experience: Minimum of 3 years of licensed driving experience (prior rideshare, taxi, or delivery experience is a strong plus).
  • Tech-Savvy: Comfortable operating touchscreen interfaces, following technical troubleshooting checklists, and working around onboard hardware/sensors.
  • Customer Service Focus: Strong interpersonal skills and a professional, friendly demeanor when interacting with passengers.
  • Adaptability: Comfortable driving in diverse traffic conditions, weather, and light levels.

Preferred Qualifications

  • Previous experience with Autonomous Vehicle (AV) operations, fleet driving, or data collection projects.
  • Basic understanding of sensor systems (LiDAR, optical cameras, GPS telemetry).

Physical Demands & Work Environment

  • Prolonged periods of driving and sitting inside a vehicle (up to 8 hours per shift).
  • Occasional lifting or moving of light calibration equipment and checking exterior sensor mounts.

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