Teamlead (m/w/d) National Key Account Management

About the role

You will lead, develop, and motivate a team of National Key Account Managers, ensuring sustainable goal achievement through clear objectives, fostering ownership, and continuous professional growth.

• Develop and steer the national key-account strategy for the large-customer segment, identifying growth opportunities, analyzing market and customer needs, and deriving measures to increase revenue and profitability.
• Together with your team, you are responsible for acquiring strategically relevant new customers and expanding existing customer relationships. You monitor market and competitive developments and position innovative logistics solutions.
• Define, analyze, and manage relevant KPIs for your team and the key accounts you oversee. Through regular reporting, you derive optimization measures and ensure transparency about business performance.
• Support your team in complex contract negotiations, the creation of customized customer proposals, and national and international tender processes, collaborating closely with internal departments such as Pricing and Legal.
• As a central interface to Operations, Product Management, IT, and Marketing, you drive the development of holistic customer solutions.
• Handle escalation management for strategically important customers and ensure long-term partnerships and high customer satisfaction through professional stakeholder management.

Requirements

• Successfully completed university degree, e.g., in Business Administration, Logistics, or Industrial Engineering, or a comparable qualification.
• Several years of experience in Key Account Management, ideally with leadership responsibility in the logistics, parcel, express, or e-commerce industry.
• Proven success in leading, motivating, and developing sales or key-account teams, as well as in acquiring and managing large customers.
• Strong strategic and analytical skills, with the ability to quickly grasp complex relationships and develop practical solutions.
• Confident demeanor and strong communication, presentation, and negotiation skills at all hierarchical levels.
• High level of initiative, entrepreneurial thinking, and willingness to travel nationally on a regular basis.

Benefits

• Work with leading technologies and agile processes.
• Flexible working hours; remote work possible by arrangement.
• Comprehensive continuing education opportunities.
• 15% discount on otto.de and other shops.
• Subsidized Deutschlandticket, retirement benefits, JobRad, various sports and leisure activities, and more.
• Discounted and diverse meal options in our modern cafeteria.

Hermes offers diverse workplaces with long-term perspectives and daily changing challenges in a secure and future-oriented industry. As an internationally active company, we foster a multicultural work environment.