Teamlead (m/w/d) National Key Account Management

About the role

You will lead, develop, and motivate a team of National Key Account Managers, ensuring sustainable goal achievement through clear objectives, fostering ownership, and continuous professional growth.

You will shape and drive the national key-account strategy for the large-customer segment, identifying growth opportunities, analyzing market and customer needs, and deriving measures to boost revenue and profitability.

Together with your team, you will be responsible for acquiring strategically relevant new customers and expanding existing relationships. You will monitor market and competitive trends and position innovative logistics solutions.

You will define, analyze, and manage relevant KPIs for your team and key accounts. Through regular reporting, you will derive optimization measures and ensure transparency about business performance.

You will support your team in complex contract negotiations, creating tailored customer proposals, and national/international tender processes, collaborating closely with internal departments such as Pricing and Legal.

As a central interface to Operations, Product Management, IT, and Marketing, you will drive the development of holistic customer solutions.

You will handle escalation management for strategically important customers, ensuring long-term partnerships and high customer satisfaction through professional stakeholder management.

Requirements

• Successfully completed university degree in Business Administration, Logistics, or Industrial Engineering, or a comparable qualification
• Several years of experience in Key Account Management, ideally with leadership responsibility in the logistics, parcel, express, or e-commerce industry
• Proven success in leading, motivating, and developing sales or key-account teams, as well as in acquiring and managing large customers
• Strong strategic and analytical skills, with the ability to quickly grasp complex relationships and develop practical solutions
• Confident demeanor and strong communication, presentation, and negotiation skills at all hierarchical levels
• High level of initiative, entrepreneurial thinking, and willingness to travel nationally on a regular basis

Benefits

• Work with leading technologies and agile processes
• Flexible working hours, with the option for mobile work by arrangement
• Comprehensive continuing education programs
• 15% discount on otto.de and other shops
• Subsidized Deutschlandticket, retirement planning, JobRad, various sports and leisure activities, and more
• Discounted and diverse meal options in our modern cafeteria