Team Member Relations Specialist - Bilingual

Description Job Overview: The Team Member Relations Specialist works at both the strategic and operational level to manage various personnel policies that affect employees at work. These issues include working conditions, performance management, employee morale issues, FMLA, absence management, employee grievances and grievance procedures. Initiates and conducts employee investigations, prepares documentation and makes recommendations for corrective/disciplinary actions. Purpose: Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance. Value System: Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best.We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer.The resulting creation of wealth will grow opportunities for all. Duties and Responsibilities: The Team Member Relations Specialist works to resolve Team Member – Management disputes when communication between the parties have broken downConducts thorough and objective investigations regarding but not limited to harassment (sexual harassment), workplace issues, disciplinary actions and complaintsEnsures that disciplinary actions are fair, consistent and comply with the Wind Creek Expectations Guide and all relevant federal, IL laws, regulations, company employee standards and expectationsDevelops, recommends, and implements employee and or labor relations practices and policesEnsures uniform application of the Wind Creek Expectations Guide, HR policies, procedures and practicesConducts ongoing organizational audits and surveys to identify employee and labor relations issues; Takes appropriate actions to address and resolve issuesConducts exit interviews, surveys and analyze feedback to identify trends and areas for improvementArranges for distribution of periodicals, professional articles, and research information to department managers for review and discussionParticipates in the design and delivery of supervisory/management presentations based on trends in employee activities, changes in federal and IL employment laws, employee benefits, employee safety and progressive development in Human ResourcesParticipates in the design and delivery of internal employee relations materials regarding policy, procedures and practicesAssists in the preparation of other presentations directed towards employeesPrepares employee separation notices and related documentation, and conducts exit interviews to determine reasons behind separationsProvides a professional and efficient service to operational departments which is valued by the employeesOther related duties and responsibilities as assigned Job Requirements: (please ensure you meet the listed requirements prior to applying) High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employmentBachelor’s degree with a two (2) years of work experience in Employee Relations or Labor Relations– requiredOR Associates degree with four (4) years of work experience in Employee Relations or Labor Relations– requiredExperience with conducting, assessing, and writing comprehensive investigative reports– requiredDemonstrated ability to communicate effectively, both verbally and in writing in both English and Spanish- requiredWork experience in a casino environment desirableSPHR or PHR certification desirableKnowledge of federal, IL laws and regulations with an emphasis on those related employee and labor relationsKnowledge of EEO (Equal Employment Opportunity) and IL Human Rights Commission laws and regulationsExperience conducting presentations at all levels of the organizationA flexible communication style and the ability to demonstrate excellent interpersonal skills with the ability to change the style of approach to suit individual employees and managers when necessaryExperience with building and maintaining excellent work relationshipsExcellent oral and written communication skillsWilling to work odd and irregular hours including nights, weekends, and holidaysWilling to travel and participate in training as recommended or requiredMust have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this positionMust have willingness and ability to work in a smoke/secondary smoke environment Base Pay: Compensation:$52,600.00-$65,000.00 annually, with starting pay based on factors such as experience, qualifications, and skills. Benefits:Eligible full-time employees may choose from a comprehensive benefits package that includes medical, dental, vision, and life insurance, along with a Flexible Spending Account (FSA). Additional benefits include an Employee Assistance Program (EAP), paid time off, a 401(k) plan with company match, shift differential pay, and discretionary quarterly bonus opportunities.