Team Member - Franchise 3549

About the role

The role is responsible for managing customer relationships and providing technical support.

Responsibilities

• Handle customer inquiries via phone, email, and chat
• Diagnose and resolve technical issues related to products/services
• Follow up on customer complaints and ensure satisfaction
• Collaborate with cross-functional teams to improve product/service quality

Requirements

• Bachelor's degree in Computer Science or related field
• 2+ years of experience in IT support or customer service
• Strong problem-solving and communication skills
• Proficient in troubleshooting software and hardware issues

Qualifications

• Excellent written and verbal communication skills
• Ability to work independently and manage multiple tasks simultaneously
• Knowledge of common IT tools and software

Skills

• Customer service skills
• Technical troubleshooting skills
• Problem-solving abilities

Benefits

Flexible schedule, health insurance, 401(k) plan, paid time off.

Pay

$50,000 - $60,000 annually

Schedule

Full-time, Monday through Friday, 8:00 AM - 5:00 PM