Team Member - Franchise 3549

About the role

The successful candidate will be responsible for managing customer relationships, providing technical support, and ensuring high levels of customer satisfaction.

Responsibilities

• Manage customer interactions through phone, email, and in-person visits
• Diagnose and resolve technical issues related to products/services
• Train and mentor new team members
• Develop and maintain strong relationships with customers

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field
• 2+ years of relevant work experience in IT support or customer service
• Strong problem-solving and communication skills
• Ability to work independently and manage multiple tasks simultaneously

Qualifications

• Proficiency in Microsoft Office Suite
• Experience with common IT troubleshooting tools
• Knowledge of network infrastructure and protocols

Skills

• Excellent interpersonal and communication skills
• Ability to handle sensitive and confidential information
• Self-motivated and proactive approach to problem-solving

Benefits

Competitive compensation package including health insurance, retirement plan, and paid time off.

Pay

$50,000 - $60,000 annually

Schedule

Monday to Friday, 9:00 AM - 5:00 PM