Team Member - Franchise 3589

About the role

The successful candidate will be responsible for managing customer relationships, providing technical support, and ensuring high levels of customer satisfaction.

Responsibilities

• Manage customer interactions through phone, email, and in-person visits
• Diagnose and resolve complex technical issues
• Train and mentor junior staff members
• Develop and maintain strong relationships with customers

Requirements

• Bachelor's degree in Computer Science or related field
• 2+ years of experience in IT support or a similar role
• Strong problem-solving skills and ability to work independently
• Excellent communication and interpersonal skills

Qualifications

• Proficiency in Microsoft Office Suite
• Experience with common IT tools and software
• Knowledge of network infrastructure and security best practices

Skills

• Customer service orientation
• Technical troubleshooting abilities
• Team leadership and mentoring skills

Benefits

Competitive compensation package including health insurance, retirement benefits, and paid time off.

Pay

$50,000 - $60,000 annually

Schedule

Monday through Friday, 8:00 AM - 5:00 PM