Team Member Experience, Communications and Community Relations Partner (Caesars New Orleans)

Responsibilities

• Oversees and executes internal culture and engagement initiatives to support property goals and improve employee satisfaction scores
• Develops and maintains the Engagement and Communications Calendar
• Designs and coordinates property-wide employee recognition programs and engagement initiatives
• Plans and executes small- and large-scale employee events in coordination with internal departments and external vendors
• Creates and distributes internal communications, ensuring timely and effective messaging across the property
• Maintains and manages internal communication channels (bulletin boards, email communications, announcements, employee activities, etc.)
• Serves as a resource for employee questions and HR-related communication needs
• Promotes employee satisfaction and brand reputation through strategic communication, events, and partnerships
• Collaborates with leadership to plan engagement activities and recognition events
• Drives participation in the annual All-In We Win Survey and other engagement surveys, focusing on improving year-over-year scores
• Monitors and manages internal communication channels
• Ensures timely execution and follow-up of pulse surveys and employee roundtables
• Manages community relations plans aligned with corporate and property objectives
• Serves as a liaison between Caesars New Orleans and the community
• Identifies and coordinates employee volunteer opportunities (e.g., HERO initiatives)
• Develops and manages community event calendar and tracks volunteer participation and impact
• Oversees administration of charitable contributions, grassroots initiatives, and community campaigns
• Represents Caesars New Orleans at community events, boards, and external engagements
• Partners with organizations focused on diverse and underserved populations to support employment and procurement opportunities
• Ensures compliance with all applicable community-related obligations, agreements, and corporate initiatives
• Manages community relations reporting, tracking, and database administration
• Collaborates with Marketing to highlight community contributions and initiatives
• Manages multiple engagement and community projects, ensuring timelines, budgets, and deliverables are met
• Coordinates materials, event logistics, vendor relationships, and supplies for engagement and community initiatives
• Supports HR and leadership teams with engagement, recruiting, and employee relations initiatives as needed
• Maintains accurate records, reports, and program tracking metrics
• Demonstrates strong organizational skills, attention to detail, and follow-through
• Maintains confidentiality and exercises sound judgment in sensitive situations
• Works cross-functionally with departments, leadership, corporate partners, and vendors
• Acts as a role model, representing Caesars Entertainment with professionalism and integrity
• Buils strong relationships with employees at all levels of the organization
• Communicates organizational initiatives to employees, leadership, and external stakeholders effectively

  Qualifications

  • Bachelor’s degree in Human Resources, Communications, Business, or a related field, or equivalent experience preferred
  • Prior experience in employee engagement, communications, community relations, or Human Resources preferred
  • Supervisory or leadership experience preferred
  • Excellent written and verbal communication skills
  • Strong presentation and interpersonal skills
  • Proven ability to manage multiple projects and priorities in a fast-paced environment
  • Strong organizational, analytical, and problem-solving skills
  • Proficiency in Microsoft Office (Word, PowerPoint, Excel) and other relevant communication tools
  • Ability to work collaboratively and build relationships across all levels
  • Strong attention to detail and ability to manage confidential information
  • Professional appearance and demeanor with a positive and energetic attitude