Associate, Customer Experience, Hospitality

Responsibilities

• Livethe RH vision, values, and beliefs every day
• Represent the RH brand through polished communication, personal appearance, and professionalism
• Engage with customers to identify their needs and partner them with the best associates to deliver unparalleled service and exceed their expectations
• Collaborate with cross-functional partners and leaders to ensure the customer’s needs are not only met but also exceeded
• Build brand loyalty and revenue by being well-versed in RH product offerings, processes, and systems
• Innovate with an entrepreneurial spirit and a passion for building and maintaining relationships

Requirements

• 1+ years of experience in Customer Service, luxury retail preferred
• Poise and confidence to interact with high-end customers while maintaining confidentiality
• People and relationship-driven
• Driven to deliver first-class service and exceed customer expectations
• Able to recognize and respond to multiple priorities
• Exceptional analytical, problem-solving, and decision-making skills
• Strategic, highly organized, and results-oriented
• Excellent verbal and written communication skills
• Commitment to Quality with exceptional attention to detail
• Proficiency with Mac Operating System, iOS devices, Microsoft Office, Salesforce, and Google Applications
• Willingness to work a flexible schedule, including evenings, weekends, and holidays